Senior Digital Product Owner, UK Flexible
Apply now Job no: 051830
Work type: Permanent Full Time
Job Title: Senior Digital Product Owner Business Unit: Customer Experience Location: UK Flexible Basic Salary: £51,500 - £85,500 per annum DOE Employment Type: Permanent Full Time
Disrupt the status quo. It’s a simple statement that tells you everything about our ambition. It’s about thinking what money could be, instead of what it’s always been. Thinking this way gives us so many opportunities to make our customers happier. We’re not like other banks – and we want you to help us be even more exceptional.
We have an exciting opportunity in the Digital Channels team for a Senior Digital Product Owner responsible for delivery of both new digital sales capability and the optimisation of existing onboarding experiences in the Virgin Money mobile app and internet banking service. This a key role working within an Agile framework in the CDI (Continual Digital Improvement) Sales Squads and reporting to the Digital Sales Manager.
Becoming a digital bank is one of Virgin Money’s key strategic objective so working in the team which is directly driving this objective is a fabulous place to be at the moment! The development and successful performance of this channel is critical to the continued success and growth of Virgin Money. Digital experiences are developed with the aim of making our customers and colleagues happier about money. We create meaningful, and uniquely human digital banking experiences that are accessible to everyone and key to achieving our digital objectives to be leading the market in terms of our onboarding experiences, improve our digital channel Smile Score and achieve market leading digital adoption rates.
Day to day you'll be responsible for...
Taking the lead for all squads in the Sales Tribe, including your own squad, to deliver new features and optimise existing capability in the Virgin Money mobile app and internet banking onboarding journeys.
Defining, prioritising and delivering the backlog and roadmap for the evolution of the digital onboarding experience for PCA customers.
Ensuring the digital sales roadmap and backlog are communicated effectively to the tribe and squad members so they understand the bigger picture and the outcomes the squads want to achieve,
Working with the Scrum Master and other members of the sales squads to deliver tangible, prioritised outcomes that meet Customer and Business objectives and ensuring the desired value and benefits are realised from all deliverables, primarily channel performance metrics but also smile scores and operational efficiencies.
Drive sprint and release plans together with the Scrum Master and relevant technology teams.
Using customer feedback, user testing, market and industry knowledge to deliver digital sales capability that will truly make customers happier about money.
Liaising with all relevant business stakeholders (e.g. marketing, risk, financial and legal) to ensure the prioritised outcomes meet all brand, regulatory, customer and business needs.
There are a few essentials you need to bring...
Experience working as a Product Owner/Senior Product Owner in an Agile environment with an in depth knowledge of Agile methodologies, techniques and ceremonies, as well as experience of leading a tribe.
A strong understanding of mobile banking technology and open banking capabilities
A strong customer focus and a proven track record of delivering customer centric digital solutions.
Really strong stakeholder engagement skills. Stakeholder interaction and communication will be key to success in the role so you'll need to be experienced in influencing stakeholders and communicating changes throughout the organisation.
Strong communication skills with the ability to tell a compelling story, persuade, influence and communicate complex messages clearly to all levels across the organisation.
Insatiable curiosity with a desire to challenge the status quo, think outside the box and make Smart Disruption a reality.
RED HOT Rewards
A generous holiday package and the option to buy more!
Private Medical Insurance - with the option to extend to family members.
Pension! A market leading pension – we’ll top up your contributions too.
Flexible benefits – customise your rewards to work for you!
Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our friendly team at
firstname.lastname@example.org or HRUKRecruitment@cybg.com
Point to note…
At the minute, depending on which team you are joining, lots of us are working from home. This is something that may change over time, and if so, we will come together in one of our hub locations, giving you the chance to meet your new colleagues in person. We will of course, make sure you have the IT equipment to access our systems and to interact digitally with your new team and colleagues, but we thought it best to let you know this in advance, so you can make sure you are set up to work safely and productively. If you have any questions on this let us know!
Now the legal bit…
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Advertised: GMT Daylight Time 10 Sep 2021
Applications close: GMT Daylight Time
24 Sep 2021
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