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Senior Service Now Analyst

Apply now Job no: 071409
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Technology, Operations

Business Unit: ServiceNow Team
Salary Range: Up to Circa £48,000 per annum depending on experience

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for likeminded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time).
  • Up to five extra paid well-being days per year.
  • A 35 hour working week.
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
  • Market leading Pension & Private Medical Insurance.
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness.
  • Ability to work anywhere in the UK (where the role allows).

And, you get these Red Hot Rewards from day one!

We have a new and exciting role within our IT Service Operations function and are looking for an experienced ServiceNow Senior Analyst to pave the way in supporting our ServiceNow platform. As a ServiceNow Senior Analyst your role will be a combination of Data Analysis and Business Analysis, with partial skills from the Project Management and Release Management.

The ServiceNow CMDB side of the role is there to improve and maintain the quality of data in the CMDB.

The ServiceNow Platform side of the role is there to help ensure that work Demands into the ServiceNow Team are well outlined and able to be assessed – including – where necessary helping Demand raisers with process flows and organising meetings to progress Demands and options. Additionally, there are ServiceNow lifecycle events that require a degree of project management wrap-around such as planning platform upgrades and leading documentation reviews.

We are looking for someone who has a high level of attention to detail, planning and stakeholder management skills.

Day to day you’ll…

  • Work collaboratively with the ServiceNow BPI-BA Lead, ServiceNow Developers, Demand raisers / key Stakeholders to review ServiceNow Demand submissions ensuring that requirements are clear, customer focused and present a great customer experience.
  • Work with Demand raisers / key Stakeholders to develop process flows to support the demand submissions.
  • Support ServiceNow Platform upgrades by utilising Project and Release Management skills to reach out to stakeholders to test the upgrades, manage issues raised and update project plans for the lead up to and actual go live of upgrades.
  • Work with the CMDB Lead to analyse data sets in the CMDB to improve and maintain the quality of data in the CMDB.
  • Create controls and attestations for CMDB data owners and follow the lifecycle through to updates and/or approvals.
  • Provide advice and guidance on demand and CMDB queries and requests.

To be successful you’ll need to bring...

  • Enthusiasm for building relationships and have the gravitas and confidence to work effectively with stakeholders across IT and the business.  We’re seeking Virgin people who are insatiably curious and want to help us build a better bank. Its hard work fast paced but we promise you’ll have great fun being part of something special.
  • Significant experience of Data and Business Senior Analyst roles, some experience of Project Management and an understanding of Release Management.
  • Evidence of aligning these disciplines to a service oriented IT platform – ideally ServiceNow.

We really need you to have the skills and experience listed in the “To be successful you’ll need to bring” section above, but don’t let that put you off applying, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit…

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

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Applications close: GMT Standard Time

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