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Service Officer 1

Apply now Job no: 073369
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Customer Service

Business Unit: Group Customer Experience
Salary range: £20,000 - £21,600 per annum
Location:  Remote - UK Flexible 
Contract type: Permanent, Full Time

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Up to five extra paid well-being days per year​
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK​ (where the role allows)

And you get these Red-Hot Rewards from day one!

We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Customer Fulfilment team right now, where we offer first class support to the customer and our colleagues by through quality and timely service delivery.  If you're passionate about ensuring our customer’s needs are met as efficiently as possible, as well as protecting the bank by helping to ensure we are meeting our regulatory requirements, then read on:
Here’s what you’ll be doing...
  • Providing a range of checking, processing, and administrative activities, to provide our customers with a cost effective and efficient service.
  • Ensuring accuracy is maintained all times whilst adhering to our policies and procedures
  • Working in a modern and comfortable office (with potential for home working) where everyone works together to achieve collective goals.
  • Be a strong advocate for our Virgin Money brand and our products as well as a solid understanding of our processes and procedures
There are a few essentials you need to bring
  • Ability to pay close attention to detail, whilst working in a fast-paced environment
  • Excellent verbal and written communication skills
  • PC Literate with demonstrable administration skills
  • Willingness to learn and develop
  • Innovative thinker, generating original solutions to problems
  • Able to manage a variety of different workloads and processes, at any one given time.
  • Strong focus on delivering an exceptional customer experience
  • Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.
The following would be brilliant...but not essential
  • Previous experience of AML policies or of account opening
We really need you to have the skills and experience listed in the ‘There are a few essentials you need to bring’ section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

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Applications close: GMT Standard Time

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