Digital Experience Adviser - Glasgow or Gosforth Based
Apply now Job no: 075229
Work type: Permanent Full Time
Location: Head Office - Glasgow, Head Office - Newcastle, Hybrid
Categories: Customer Service
Business Unit: Customer Experience Salary range: £20,000 - £21,600 per annum Location: Gosforth or Glasgow based Contract Type: Permanent
Your next adventure starts here
We’re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money – and that idea starts with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it.
Our Digital Service advisers are the voice of Virgin Money and are crucial supporting our customers, delivering a heartfelt service to our customers daily. You will be a key VM Brand Ambassador with passion for living our values and making magic happen for our customers.
We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.
This role in a nutshell...
Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking which can bring challenge and reward
Having great heartfelt conversations to understand our customers needs and desires to find the best solution for them
Working with fabulous colleagues across our contact centres so customers always have the right person to speak to
To be brilliant you must have …
Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
Great communication skills with a natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date on technology news
We’d love you to have …
Working knowledge of Microsoft Office applications
Some financial services experience
Knowledge of banking products
We really need you to have the skills and experience listed in the ‘To be Brilliant’ section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.
Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at
Now the legal bit…Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we’ll need to you to confirm you have the Right to Work in the UK.
If you’re successful securing a role with us, there are some checks you need to complete before starting. This includes a credit and criminal record check, as well 3 years' worth of satisfactory references. If the role is part of the Senior Manager and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for 6 years' of regulatory references and once in role, you’ll be subject to periodic employment checks.
Advertised: GMT Daylight Time 11 May 2023
Applications close: GMT Daylight Time
28 Jul 2023
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