Business Unit:  Virgin Money Investments (VMI)
Salary range: £27,200 - £34,000 per annum DOE + red-hot benefits
Location:  UK Remote – Occasional travel to VM Hubs and Partner UK sites maybe required.
Contract type: 12-month Fixed Term Contract

Be a change maker with more cha-ching. Live a life more Virgin.

Our Team

VMI has a small but highly focussed Supplier Management & Oversight Team focussed on ensuring the best outcome from our customers is provided by our primary Third Party Administrator FNZ. We are unique at Virgin Money as the only SRM function focussed on Life & Pensions provision direct to retail customers.

What you’ll be doing

• You will review and assess non- CASS risk events (breaches) reported by the TPA for potential significant or material events requiring escalation to VMI escalated risk event process and potentially regulators.
• Track remedial actions from non-CASS Risk Event closures individually to ensure that actions are being completed – e.g. best pricing – to ensure appropriate customer outcomes.
• Track remedial actions from Complaint closures individually to ensure that actions have been completed – e.g. best pricing/ex gratia issued/confirmation letter sent.
• You will interrogate risk event (breach) and complaint data for route cause trends and recommended remedial action.
• You will be tracking best pricing cases (non-complaint/non risk event) from approval of the calculation to individual account checks to ensure the work has been completed and applied correctly.
• You will complete a cycle of biannual and monthly TPA operational control testing and results reporting.
• Conduct customer outcomes testing including Complaint cases, Transaction requests & TPA quality assessment frameworks.
• You will review, test and assess TPI MI and data sources on subjects including staff competence, training & SLA adherence.
• You will support the completion of additional oversight, controls testing, operational change and customer remediation activity as directed by VMI Management
• Attend & support oversight visits to Partners offices (across the UK) when required.

We need you to have

• A desire to see suppliers deliver the best experience to our customers.
• Experience of controls environment testing in a financial services operational or assurance function where excellent delivery standards and compliant principles are the norm.
• Experience of process quality assessment and oversight.  
• A proven focus on customer and the delivery of customer outcomes.
• Problem solving and stakeholder management skills.
• Excellent organisational skills and ability to manage multiple concurrent tasks and processes.
• A willingness to learn and develop yourself and your skill set in fast paced environment.
• Ability to work alone and as part of team to achieve challenging targets
• The ability to learn and apply Investment & Pension product and process knowledge to a high standard across controls and process assurance tasks.

It’s a bonus if you have but not essential

• Experience working with an RCSA structure.
• Operational or risk assurance experience either a Life & Pensions or TPA environment.
• Knowledge of relevant industry regulation including SYSC 8, CASS, COLL & COBBs FCA Rule books and an ability to recognise a breach of those rules.
• Strong product and industry knowledge regards Pension (SIPP) and Investments (ISA)

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.