Business Unit:  COO, Risk Operations
Salary Range: £44,800 - £56,000 per annum DOE + Benefits 
Location:  Hybrid - Leeds City, Glasgow or Newcastle. Remote working consideration for candidate outside hub locations. 

Our Team
Do you know how to get the best out of people? Strive in developing others? Know your stuff about Financial Crime? Well, why not come join the Financial Crime Operations team, who are responsible for AML activity across all our products, as a Financial Crime Manager. In this role you will support the delivery of accountabilities and core activities of Financial Crime Operations.

The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.

What you’ll be doing

• Management of a team of who are responsible for customer risk assessments, customer screening, transaction monitoring and more, including maintaining SLAs, performance management and capacity planning to ensure adequately resourced teams
• Recruitment, development, and performance management of direct reports
• Delivering business change/business readiness
• Ensuring all internal and external service levels are achieved
• Representing your team with internal projects and feeding operational best practice
• Ensuring all new or amended key stroke and high-level processes are documented, amended and communicated in accordance with the Risk and Operations framework
• Responsible for quality outcomes within your team
• Own risk controls and operational risk actions and associated updates, amends and attestations
• Complying fully with legal and regulatory requirements and all codes of practice and conduct within the business

We need you to have

• Financial Crime Operations experience
• Knowledge of Financial Crime legislation, regulation and industry guidance would be an advantage but not essential
• A proven people leader who can motivate a team
• Experience of delivering operational change
• Proven research and analytical skills with the ability to analyse and communicate technical and regulatory matters in a non-technical manner.
• Excellent written communication and reporting skills with the ability to engage and influence senior stakeholders.
• Experience in building relationships with colleagues, empowering others and pushing boundaries.

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.