Business Unit: Technology Operations & Cyber Security (TOCS), COO
Salary Range: £40,800 – £51,000 per annum DOE
Location:  UK Hybrid – Work from anywhere in the UK, with flexibility to occasionally visit Glasgow or Gosforth HUB.

Contract Type: Permanent – Full time

Our Team

Our Platform as a Service (PaaS) team holds a pivotal position in shaping the future of our platform services in VM’s Technology Estate, defining, and executing the strategic vision for our PaaS offerings, ensuring scalability, efficiency, and innovation in our platform services.

As part of PaaS Windows Server Team, this role will collaborate with technology and project teams to ensure that change within our environment is managed effectively.The core aspect of your role will cover the 3^rd line support of Microsoft Active Directory which is at the heart of the enterprise services delivered by Virgin Money to internal and external customers.

A deep understanding of Microsoft Active Directory (AD) is key. The ideal candidate will have extensive experience in configuring, managing and troubleshooting all aspects of AD including knowledge of best practice recovery processes from multiple disaster recovery scenarios.

You will also support and manage the Windows Server Physical and Virtual Infrastructure. Vulnerability Management, Security update scheduling, GPO and deployment of updates to the Windows server estate is a key part of the role, so experience in this area is expected.

Alongside support requirements, you will work as part of larger project delivery teams, to deliver new services and enhance existing services. Your role will span across the entire project lifecycle including (but not be limited to) design influence, infrastructure build, test environment support and implementation deliverables and support.

What you’ll be doing…

• Working closely with other Technology staff and 3^rd parties
• Collaborating with project teams to ensure that change within the environment is managed and controlled effectively.
• 3^rd line support of Microsoft Active Directory and other enterprise services delivered to Virgin Money internal and external customers.
• Manage the patching lifecycle, including scheduling, deployment, and verification.
• The role holder will have a level of responsibility for identifying, analysing, quantifying, and communicating technical risk within the banks on premise & cloud platforms.
• The role may require occasional evening or weekend work for patch deployment, system upgrades\changes.
• Working closely with 1^st and 2^nd tier support teams to deliver a professional effective enterprise support offering.
• Supporting and implementation deliverables and support.
• Project lifecycles including (but not be limited to) design influence, infrastructure build and test
• Out of Hours On call rota duties 24/7 cover

We need you to have…

• A deep understanding of the best practices of installing, configuring and managing Microsoft Active Directory and its key components – TCP/IP, DNS, DHCP, GPO, etc. as well as knowledge of the best practices for recovery of Active Directory from various disaster scenarios
• Experience in IT security, system administration, or a similar role with a focus on security patch management and system upgrades
• Experience supporting Windows Server Operating System (Install, Configure, Manage)
• Demonstrated experience using MS Failover Clustering (Install, Configure, Manage)
• Demonstrated experience administering SCCM (Install, Configure, Manage) & SCOM
• Understanding of cybersecurity principles, vulnerability management, and system optimisation
• Experience of working in a highly governed and controlled IT environment

It’s a bonus if you have but not essential…

• Possess Microsoft Certification relating to Active Directory
• Experience of extending Microsoft Active Directory into the cloud
• Possess excellent interpersonal and communication skills, with the ability to influence and drive change in a collaborative manner.
• Experience of Opentext Identity Manager.
• Experience of InfoBlox

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.