Business Unit:  Business Operations
Salary range: £25,250 - £29,500 Max Per Annum DOE + Benefits
Location: UK Hybrid -Leeds Briggate
Contract type: Permanent

Our Team 

You’ll be working within an operational team, undertaking a variety of lending support duties to deliver an exceptional customer experience for Business Banking customers. All duties will be performed to a high standard of quality with a clear focus on getting it right first time, whilst adhering to appropriate timescales and process requirements.

To create a truly exceptional customer experience you will be working in conjunction with Front Line Managers and Flow Leaders to support ongoing training requirements and act as a referral point for colleagues improving the range of capabilities within your team. You will be empowered to use your initiative to challenge process and come up with new ways of doing things, we are always looking to improve and would like you to be involved in continuous improvement activities within your team.

What you’ll be doing

• Delivering a superior customer experience to Business Banking customers.
• Proactively liaising with colleagues to maximise support, provide guidance where necessary and ensuring all customer requirements are met.
• Contributing to the establishment and maintenance of business lending facilities, supporting Relationship Managers to structure lending on systems, support credit approval and drawdown facilities.
• You will support the maintenance of customer and Bank credit related requirements, including maintenance and discharge of security.
• Working proactively to operate within current policies and to interpret these policies depending on the situation in question.
• Having attention to detail and the ability to approach tasks with care and diligence to ensure the Bank’s position is protected and credit/operational risk minimised.
• Working as a team to bring to life the Banks brand and support its key principles, values and behaviours.

We need you to have

• Proven track record of building and maintaining effective working relationships with internal and external stakeholders
• Demonstrable experience producing accurate, professional documentation within a regulated or operation environment
• Evidence of strong communication skills, including experience provided clear feedback, guidance or coaching to others.
• Proven ability to consistently meet deadlines and performance targets while working under pressure.
• Experience in delivering high quality customer service with clear examples of improving customer experience or outcomes.
• Track record of effective organisation and administration, including managing multiple tasks and identifying opportunities for continuous improvement.

It’s a bonus if you have but not essential

• Good knowledge of Business Banking products and services.
• Superb people skills, coaching and training experience at an operational level.

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.