Business Unit: Customer Services & Operations
Salary range: £25,600 - £32,000 DOE + Benefits
Location: UK Hybrid – Gosforth or Glasgow
Contract type: Permanent

Our Team
Customer Services & Operations (CS&O) is a core function responsible for delivering simply brilliant experience to customers efficiently, consistently, and compliantly day‑to‑day. 

The Personal Assistant support team within Customer Service and Operations (CS&O) provide a proactive management of services, co-ordination, and administration to ensure the leadership are effectively prepared to deliver their best. You will provide daily support to CS&O LT members with a variety of situations, decision making and prioritisation of workloads.  You may be asked from time to time to also provide additional support with operational tasks for the wider.  function. 

What you’ll be doing

• Proven EA/PA experience supporting senior leaders with diary management
• Organisation and prioritisation, with calm execution under pressure and sharp attention to detail
• Coordination of meetings and events, within busy diaries
• Handling of confidential information and resilience
• Naturally proactive– highlighting issues early, close loops, and keep momentum
• Ensure leader(s) are well prepared for meetings and materials are readily available
• Manage travel requirements, itineraries and last minute changes
• Ability to demonstrate a positive approach to continuous improvement and efficient ways of working
• Maintain documents, trackers, process expenses and approvals
• Confident communicator with senior leaders and wider stakeholders with excellent judgement, discretion, and the ability to influence and negotiate to land outcomes.
• Management of system administration e.g. CoreHR/Oracle/ P2P
• Tech‑savvy across Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint), mobile and tablet support.
• Able to work independently and collaboratively, building effective relationships across CS&O & wider Group organisation. 

We need you to have

• Excellent organisational skills with the ability to multitask effectively.
• Previous experience within a similar role (secretarial/ business support /personal assistant).
• Experience with minute taking and invoices.
• Great judgment and interpersonal skills.
• Brilliant verbal and written communication skills with the ability to remain calm and courteous under pressure.
• A strong sense of initiative with the ability to work independently.
• Advanced level of IT office applications i.e. Teams, PowerPoint, Word, Excel etc. 

It’s a bonus if you have but not essential

• Previous experience supporting at a leadership level together with experience in managing competing priorities between leadership team members.
• Proactive in implementing change to help bring efficiencies.
• Experience of expenses process, system use and procurement systems.

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.