Business Unit: Group Unsecured Lending
Salary range: £39,200 - £49,000 per annum DOE + Benefits
Location:  UK Hybrid – Glasgow, Edinburgh, Leeds, Gosforth, Chester, London
Contract type: Permanent  

Our Team

We’re looking for a talented analyst to join our Existing Customer Management team and help shape the future of our customer support strategies. You’ll play a key role in understanding our unsecured lending performance, spotting opportunities, and helping us deliver great outcomes for our customers.

What you’ll be doing

• Providing insight – You’ll explore portfolio performance and bring together detailed analysis with a wider view of the market, including competitor trends.
• Driving customer outcomes – You’ll support our Consumer Duty scorecards, using data to identify issues and working across teams to ensure positive outcomes for our customers.
• Understanding performance – You’ll assess commercial and credit performance across unsecured lending to highlight risks, opportunities and improvements.
• Supporting transformation – You’ll help us work smarter by recommending new tools, data approaches and analytical methods that improve how we operate.
• Collaborating with others – You’ll work closely with colleagues and stakeholders across the business, building strong relationships and ensuring analytical insights land effectively.

We need you to have

• A strong analytical mind, a self-starter and a willingness to learn and develop.
• Previous exposure to coding (SAS, SQL) to include summarising and presenting large datasets.
• Excellent numerical skills, be able to demonstrate the ability to clearly present the facts and interpret data incisively.
• Strong Microsoft Excel skills.
• Experience of building trusted relationships with a wide range of stakeholders at all levels, internally and externally, with experience of managing challenge and conflict.
• A few years’ experience in a relevant field such as credit risk for unsecured lending products, or be a graduate who is looking to continue to progress in the field of analytics

It’s a bonus if you have but not essential

• If your degree is from a Mathematical, Economic, or Science discipline that would be great. However, if your degree is in something totally different, but you feel this is an area in which you excel, don’t let that stop you applying.
• Experience within financial services, with knowledge of the end-to-end economics and profitability of products.

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.