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Lounge Host - Edinburgh

Apply now Job no: 687063
Work type: Fixed Term Part Time
Location: Scotland - Borders, UK
Categories: Retail Banking

Job Title: Lounge Host

Location: Edinburgh

Salary : From £18,000

Contract Type: 6 month Fixed Term, Part Time approx. 30 hours per week

We’ve grown, and we’ve got big plans for the future. We’re on an exciting journey as we bring our brands together. It’s a fun and fast-paced place to be, and we want you to help take us to the next level. 

Exciting opportunities within our lounge network! If you are passionate about providing high standards of service and support, whilst helping and supporting customers, please read on…

We are looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful and committed team. In return, we will train, encourage and reward you, helping you every step of the way to make memorable customer experiences.

The role is all about…

  • Listen, understand and respond by identifying and meeting customers' needs, helping them aspire to their financial dreams with our range of competitive Banking products.
  • Working as part of a team, really working together and being accountable to make a difference to our local community and customers.
  • We are a regulated organisation and we need you to work within the appropriate policies and procedures to keep our customers and business safe.
  • Providing great service for our customers, ensuring we value their own time as more important than our own.
  • The role has variety and no one day is the same so your ability to be flexible is key. Spending time on the counter dealing with cash. In our banking hall hosting and answering questions. Interviewing customers to discuss their needs. Your day could be non-stop!

We would like you to have…

  • An interest in people and building rapport quickly, which you can deliver in a professional manner
  • Plenty of drive and commitment, with a great attitude
  • We are looking for people who know how to have a good conversation. Which you may do anyway when you’re at the pub chatting to your pals or at the gym working out.
  • Enthusiasm about working as part of a team.
  • A flexible working approach to suit customer needs and business demands
  • Bags of energy and enthusiasm and the good news is you don’t need to be a maths whizz or be a banking guru!
  • You’re an expert, an ambassador and someone who saves the day. It’s our job to make a lasting first (second and third) impression. 
  • You might have experience of banking, you might not. What counts is you’re a people person who has great craic and can make our customer journey amazing by being you.

What you’ll get for your hard work….

  • A generous holiday package and the option to buy more!
  • Private Medical Insurance - with the option to extend to family members.
  • Pension!  A market leading pension – we’ll top up your contributions too.
  • Flexible benefits – customise your rewards to work for you!

If this sounds like a role for you, then please click the link below to apply.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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