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VM Host, Northampton

Apply now Job no: 689031
Work type: Permanent Full Time
Location: England - Midlands
Categories: Retail Banking, Customer Service

Job Title: VM Host
Business Unit: Group Personal
Location: Northampton
From £17,000  DOE
Contract Type:  Permanent Full Time 35 hours

In our quest to make things better, we never stop looking at how every bit of banking works. We sweat the small stuff, because we know it makes a big difference for our customers. But at the heart of this are our people – who we couldn’t do without. Our bold and brilliant colleagues who bring their A game every single day. The question is – are you ready to bring yours?

We have an amazing opportunity for someone to join our Northampton Store as a VM Host! If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go getting team then we are looking for you!

Here’s what you’ll be doing

  • Welcoming customers to our Store;
  • Making sure customers understand how to use digital services and the great benefits they can bring and guiding them through this process;
  • Resolving any queries customers may have with their banking;
  • Having great conversations to understand customers goals & using your knowledge of our products and services to find the best thing to help them;
  • Working with fabulous team mates in Stores and back offices so that customers always have the right person to speak to when they need expert advice;
  • Showcasing the amazing work we do in Virgin Money and spreading the word through events both in store and in my local community.

To be successful you’ll need to bring

  • Experience in a face to face customer service environment and a passion for providing customers with amazing service;
  • Great communications skills and great at building rapport with lots of different personalities;
  • A flexible working approach to suit customer needs and business demands;
  • Experience of delivering to deadlines or targets;
  • A keen interest in all things digital and like to keep up to date with up and coming technology news.

RED HOT Rewards

  • A generous holiday package and the option to buy more!
  • Private Medical Insurance - with the option to extend to family members.
  • Pension!  A market leading pension – we’ll top up your contributions too.
  • Flexible benefits – customise your rewards to work for you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our friendly team at or

Now the legal bit…

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Advertised: GMT Daylight Time
Applications close: GMT Standard Time

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