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Banking Associate

Apply now Job no: 057470
Work type: Permanent Full Time
Location: UK
Categories: Operations, Customer Service

Business Unit: Personal Distribution
Location: Flexible
Salary Range: £18,525 - £25,000 DOE
Contract Type: Permanent

Disrupt the status quo. It’s a simple statement that tells you everything about our ambition. It’s about thinking what money could be, instead of what it’s always been. Thinking this way gives us so many opportunities to make our customers happier. We’re not like other banks – and we want you to help us be even more exceptional.

Our Credit Cards team work in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all round experience for new and existing customers, helping with applications and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally – just having great conversations.

The great news is you don’t have to come fully trained, we’ll give you loads of support and a great training package to get you started. We don’t work from scripts (no robot’s here) it’s just you and your marvellous personality, along with loads of supportive colleagues of course!

This role in a nutshell...

Day to day you’ll be taking calls and speaking to a variety of customers who are getting in touch for help with their credit card. The role brings a fair share of challenges – every call, and every customer is different so you’ll need to tailor your approach and adapt your communication style to each one. You’ll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way. You’ll also need to be a quick learner as our aim to be a truly digitalised bank will soon become a reality.  

To be brilliant you must have…

  • Brilliant customer service skills and a strong desire to deliver heartfelt service
  • The interpersonal and communication skills to speak to all different types of customers
  • Strong attention to detail along with the ability to follow processes accurately
  • To have an open minded learning style – along with the ability to flex your approach when the need arises

It’s a bonus if you have a good understanding of digital banking and how this will transform customer experience (you don’t need to be a computer whizz but basic knowledge will help)

RED HOT Rewards

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Five extra paid well-being days per year​
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Option to receive up to a 13% pension contribution​
  • Six months sick leave and six months half pay​
  • A digital-first colleague experience
  • Ability to work anywhere in the UK​

And the great news is, all these benefits are available to colleagues from day one!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our friendly team at or

Now the legal bit…

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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