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Business Adviser

Apply now Job no: 693954
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Operations, Customer Service

Business Unit: Customer Banking Contact Centers
Location: Remote – work anywhere within the UK
Salary Range : £20,000 -  £23,200 DOE

Contract Type: Permanent 

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Big Enough to Matter, Small Enough to Care, we pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Contact Centre team right now. If you're passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on.

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Five extra paid well-being days per year​
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK​ (where the role allows)

And, you get these Red Hot Rewards from day one!

This Role in a nutshell…

  • Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience.
  • Providing professional and personable customer service at all times, taking ownership of queries and requests.
  • Contributing to the team's teams overall business objectives.
  • Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients.
  • Maintaining and demonstrating high degrees of data quality and accuracy
  • Ensuring all policies, procedures and FCA banking regulations are adhered to at all times

 To be brilliant you must have….

  • A genuine passion for customer service, and willingness to go the extra mile, in order to ensure a positive outcome
  • Good organisational and administrative skills, ensuring all tasks are complete within required, and/or dictated deadlines.
  • The ability to share information internally in order that Relationship Managers can pro-actively, make customers aware of additional products suited to their individual needs and portfolio.
  • Knowledge of the FCA (Financial Conduct Authority), TCF (Treating Customers Fairly), and KYC (Know Your Customer) principles and procedures.
  • High level of awareness of money laundering, risk assessment and risk management policies and procedures.

The Icing on the cake would be…. 

  • Experience within Business Banking.
  • Good knowledge of our business products and services
  • Points to Note:  You must discuss any application with your line manager.

 We really need you to have the skills and experience listed in the ‘ To be brilliant’ section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you! 

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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