Business Unit:  Customer Support
Salary range: £26,400 - £33,000 per annum DOE + Benefits
Location:  Hybrid - Leeds, Gosforth, Glasgow, Flexibility for Remote
Contract Type: Permanent Full-Time

Our Team

You’ll undertake Financial Crime training through having a specialist knowledge and expertise of either training or financial crime areas such as anti-money laundering, terrorist financing and tax evasion. You’ll support 1st line colleagues, providing initial and ongoing training materials, delivery, and expertise for new to role colleagues and existing colleagues. The specialist training to FC Operations covers core platform and FC bespoke system training as well as delivery of process and procedure changes resulting from regulatory change, system change or product launches.  You’ll cover training for all retail and business products including credit card, Savings, Business and Personal Current Account, loans, VMG and Pension/Unit Trusts.

What you’ll be doing

• Effectively delivering 1st Line Financial Crime training activities, focussing on quality and performance objectives, ensuring a training experience which enhances the colleague expertise and ensures we operate within regulatory requirements.  This will involve induction and post training support.
• Completing initial and escalated Sanction, PEP and AML investigations training for new colleagues and in line with emerging regulations and refreshed procedures.
• Creating, delivering, or refreshing training plans that cover anti-money laundering transaction monitoring alerts, including performing Know Your Customer and Customer Due Diligence outreach and deliver guidance on interrogating financial data to assess the likelihood of financial crime.
• Actively participating in feedback forums and QA outcomes to ensure there is a compliant, effective & efficient end to end process.
• Working with the 1st line Economic Crime Hub and 2nd line Financial Crime oversight and Policy teams to ensure training aligns to risk appetite, technical standards, and best practice.
• Effectively identifying areas of new training requirements and coaching needs, creating plans to support performance improvement.
• Assisting in the production of consistent, accurate and timely MI for training plans created, updated, delivered alongside training outcomes.
• Effectively managing all stakeholders, ensuring that they are kept appropriately informed and consulted where training is being delivered.

We need you to have

• Experience of working within a financial crime environment or a training environment
• A proven confidence and ability to deliver training to audiences of varying sizes, both in-person and remotely
• Excellent communication and presentation skills, with the ability to present in a clear and concise manner and respond to questions confidently
• The capacity to work autonomously with excellent time management skills
• The ability to collaborate and form effective relationships with stakeholders across the organisation.
• A positive attitude and excellent organisation skills

It’s a bonus if you have but not essential

• Product and Policy knowledge
• Relevant ICA qualification or willingness to work towards this
• Experience delivering financial crime training to operations departments

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.