Business Unit: Business Banking
Salary range: £25,250  per annum
Location: UK Hybrid - Leeds City / Glasgow Head Office
Contract type: Permanent Full Time

We want you to reach your full potential, and we’ll do anything we can to get you there. Developing our own makes great sense – and we know you can make an even bigger difference. Your perfect role awaits…

We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career.

Exciting opportunities exist within our Business Banking Operations Team right now, where we offer first class support to the customer and our colleagues by through quality and timely service delivery.  If you're passionate about ensuring our customer’s needs are met as efficiently as possible, as well as protecting the bank by helping to ensure we are meeting our regulatory requirements, then read on:

What you’ll be doing

• Providing a range of checking, processing, and administrative activities, to provide our customers with a cost effective and efficient service.
• Ensuring accuracy is maintained all times whilst adhering to our policies and procedures
• Be a strong advocate for our Virgin Money brand and our products as well as a solid understanding of our processes and procedures

We need you to have

• Proven experience working in a fast paced operational environment, with strong attention to detail and the ability to maintain accuracy across high volumes of work
• Excellent written and verbal communication skills, with experience communication clearly with customers, colleagues and stakeholders
• Strong PC and administration skills, with demonstrable experience using core systems and digital tools to manage and process work efficiently
• A track record of managing multiple tasks and priorities simultaneously.
• Experience delivering excellent customer service, with a strong focus on creating positive customers outcomes.
• Problem solving capability, with experience identifying issues and implementing practical solutions to improve processes or service delivery
• Experience working under pressure within service delivery environments, consistently meeting deadlines and performance expectations

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year  

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

 
Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.