Business Unit:  Brand & Marketing
Salary range: £30,400 - £38,000  per annum
Location:  UK Hybrid - Gosforth or Glasgow
Contract type: Fixed term contract – 12 months

Our Team

We are up to big things in Virgin Money. We have big ambitions and big plans to achieve them. The Brand & Marketing department within Virgin Money is leading the charge to disrupt our industry and turn banking on its head. We know that money is a big deal - so much more than a set of products and services. The work will be challenging and the deadlines sometimes tough. But when our purpose is combined with the right people, the impact is powerful. Together we can take on challenges and crush them, we can achieve wild success. And we can have fun doing it.  

What you’ll be doing

Every day at Virgin Money we send thousands of communications to our customers letting them know about important updates to their banking products and financial services, as well as letting them know about other Virgin Money products that might suit their needs.

Now, more than ever, it’s important that the messages we send to our customers are understood by them and when needed, acted upon. With this in mind, we need to manage our communications and other documents in a standardised way to ensure that all communications meet the exacting standards as set out in the Group Customer Communication Policy.

We’re therefore looking for talented Communications Administrator to join the Marketing Operations team. Reporting into the Senior Marketing Manager, Marketing Operations, you will be responsible for:

• Facilitating the regular review of communications to ensure they remain technically accurate, are fit for purpose and meet the information needs of our customers.
• Managing the update of communications, in-line with technical requirements and group policy standards.
• Providing record keeping and governance support for our communications within our Document Library.
• Supporting document management projects as and when required.
• Building relationships with document owners and championing the document management process and requirements.

We need you to have

• Exceptional organisational skills, with an eye for detail.
• Effective communication skills; key for liaising with other stakeholders, understanding documentation needs and ensuring compliance with regulatory requirements.
• The ability to work to tight deadlines, with a multitude of different stakeholders in the bank.
• An ability to problem solve and troubleshoot potential issues with missing meta-data associated with customer communications.
• An ambitious and inquisitive mind set, a desire to learn and develop and an ability to work under pressure and adapt to change.

It’s a bonus if you have but not essential

• Existing experience of document management
• Technical proficiency in existing document management system

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year  

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

 
Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.