Business Unit: Customer Experience
Location: Remote – work from anywhere within the UK
Salary Range: £18,525 - £21,351
Contract Type: Fixed Term Contract (Ends 31st December)
Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.
Here’s what it means for YOU:
- 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
- Five extra paid well-being days per year
- A 35 hour working week
- 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market leading Pension & Private Medical Insurance
- Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
- Ability to work anywhere in the UK (where the role allows)
And, you get these Red Hot Rewards from day one!
Our Credit Cards team work in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all round experience for new and existing customers, helping with applications and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally – just having great conversations.
The great news is you don’t have to come fully trained, we’ll give you loads of support and a great training package to get you started. We don’t work from scripts (no robot’s here) it’s just you and your marvellous personality, along with loads of supportive colleagues of course!
This role in a nutshell...
Day to day you’ll be taking calls and speaking to a variety of customers who are getting in touch for help with their credit card. The role brings a fair share of challenges – every call, and every customer is different so you’ll need to tailor your approach and adapt your communication style to each one. You’ll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way. You’ll also need to be a quick learner as our aim to be a truly digitalised bank will soon become a reality.
To be brilliant you must have…
- Brilliant customer service skills and a strong desire to deliver heartfelt service
- The interpersonal and communication skills to speak to all different types of customers
- Strong attention to detail along with the ability to follow processes accurately
- To have an open minded learning style – along with the ability to flex your approach when the need arises
It’s a bonus if you have a good understanding of digital banking and how this will transform customer experience (you don’t need to be a computer whizz but basic knowledge will help)
Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at firstname.lastname@example.org.
Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.