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Conduct & Regulatory Specialist

Apply now Job no: 071710
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK, Remote - work from anywhere within the UK
Categories: Risk

Business Unit: Group Risk
Salary range: up to circa £46,000 DOE
Location: Flexible
Contract Type: Permanent, Full Time

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Five extra paid well-being days per year​
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK​ (where the role allows)

And you get these Red-Hot Rewards from day one!

We have an exciting opportunity in our Conduct Risk Assurance Team, a team focussed on the customer. As a Conduct & Regulatory Specialist you will be responsible for undertaking reviews that provide insight, oversight, and challenge on how effective the Bank is at delivering good customer outcomes and complying with both internal policy and external regulatory obligations. So, if you want to expand your experience, work with a variety of stakeholders across the bank and be part of a team that can make a difference, you’ve come to the right place. 

Here’s what you’ll be doing:

  • Working with stakeholders across the Bank to deliver reviews that ensure the Bank delivers appropriate Customer outcomes in line with regulatory expectations while complying with Bank policies and processes.
  • Ensuring all reviews and associated tasks in which you are involved are completed to an agreed quality standard within a pre agreed timescale.
  • Being proactive in the identification and assessment of risks and issues that negatively affect our Customers and Bank compliance with regulatory expectations.
  • Ensuring effective engagement with and reporting to senior management, agreeing corrective action and verifying actions have satisfactorily addressed any issues raised.
  • Using internal and external information (e.g., Management Assurance reports, loss events data, Financial Conduct Authority enforcement actions, consultation papers, speeches) to proactively identify future issues and opportunities to improve the risk profile of Bank.
  • Keeping abreast of industry best practice developments and technical developments (where appropriate) that influence the regulatory operating environment.
  • Recommending changes to policies and procedures that increase compliance and raise standards.
  • Providing input to the annual Conduct Risk Assurance Plan, considering the regulatory horizon and upstream risks.

There are a few essentials you need to bring

  • Evidence of delivering a high standard of written and verbal communications.
  • Strong influencing skills to help ensure we achieve good customer outcomes.
  • Previous experience of successfully managing internal relationships with a proven track record of working collaboratively and effectively.
  • Proven analytical skills in reviewing information and identifying key business impacts.
  • Ability to work on own initiative.
  • Good understanding of the UK regulatory environment, including FCA Rules and industry best practice.

 The following would be brilliant...but not essential

  • Experience in Compliance, Risk or Audit.  
  • Knowledge of assurance methodologies and processes, specifically the use and operation of control and risk mitigation strategies.
  • An in depth understanding of the Group’s Risk Management Framework

We really need you to have the skills and experience listed in the ‘There are a few essentials you need to bring section above, but the rest is just our wish list, so don’t let that put you off applying, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

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Applications close: GMT Standard Time

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