Business Unit:  Brand & Marketing
Salary range: £30,400 - £38,000 per annum DOE + red-hot benefits
Location:  UK Remote
Contract type: 12-month fixed term contract

Your next adventure starts here

Our Team

We are up to big things in Virgin Money. We have big ambitions and big plans to achieve them. The Brand & Marketing department within Virgin Money is leading the charge to disrupt our industry and turn banking on its head. We know that money is a big deal - so much more than a set of products and services. Driven by our purpose we come to work every day for one reason: to make everyone happier about money. The work will be challenging and the deadlines sometimes tough. But when our purpose is combined with the right people, the impact is powerful. Together we can take on challenges and crush them, we can achieve wild success. And we can have fun doing it. 

What you’ll be doing

Every day at Virgin Money we send thousands of communications to our customers letting them know about important updates to their banking products and financial services, as well as letting them know about other Virgin Money products that might suit their needs.

Now, more than ever, it’s important that the messages we send to our customers are understood by them and when needed, acted upon. With this in mind, we need to manage our communications and other documents in a standardised way to ensure that all communications meet the exacting standards as set out in the Virgin Money Customer Communication Policy, and to be able to meet these needs we need to migrate all customer communications within the bank into a centralised Asset Management platform.

We’re therefore looking for three talented Customer Communications Managers to join the Marketing Operations team. Reporting into the Senior Manager, Marketing Operations, you will be responsible for:

• Carrying out a deep dive to identify all assets requiring to be migrated to the Digital Asset Management (DAM) platform.
• Fully reviewing all assets to make sure they are technically accurate and written in the correct Tone of Voice as well as logging any associated meta-data.
• Updating assets, where relevant, in-line with technical requirements and Virgin Money Brand Standards
• Working with a 3rd Party to migrate all assets to the Aprimo DAM along with approval evidence, supporting documents, etc.

We need you to have

• Exceptional organisational skills, with an eye for detail.
• Effective communication skills; key for liaising with other stakeholders, understanding documentation needs and ensuring compliance with regulatory requirements.
• The ability to work to tight deadlines, with a multitude of different stakeholders in the bank.
• An ability to problem solve and troubleshoot potential issues with missing meta-data associated with customer communications.
• An ambitious and inquisitive mind set, a desire to learn and develop and an ability to work under pressure and adapt to change.

It’s a bonus if you have but not essential

• Existing experience of document management
• Technical proficiency in existing asset management system

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.