Business Unit: Chief Operating Office
Salary range: £58,400 - £73,000 per annum DOE
Location: UK Remote – with travel to some of our key hubs including Glasgow and Newcastle when required.
Contract Type: Permanent
Take control of your career. Live a life more Virgin.
Our Team
We currently have an opportunity within our newly formed Chief Resilience Office (CRO), for An Operational Resilience Manager. Reporting directly to the Head of Operational Resilience, you will provide key support with the creation and execution of the Operational resilience strategy design, development and embedding across the Bank. Ensuing that people, assets and customer service are protected. They will work to ensure that the resilience programme is imbedded across Threat horizon scanning, scenario testing, incident management, change management, reporting and tooling, governance and ops models, Business recovery plans and asset mapping across the Bank
The role holder will be responsible for demonstrating adequate compliance with regulatory expectations of Operational Resilience ensuring they are an expert in Operational resilience key disciplines.
Given this role cuts across multiple areas of the Bank, we are looking for self-motivated, proactive individuals who have great communication skills and who are ready to make a real difference. This is a great opportunity to build your network across the Group.
What you’ll be doing
- Supporting the Head of Operational Resilience with the design, development and embedding of group wide operational resilience frameworks and strategies, and in meeting the wider strategic objectives of the team through provision of clear strategic subject matter expertise.
- Management and implementation of the Operational resilience programme across the Bank, supporting with the continuous development of a strong operational resilience culture which is business service and customer focused across the Bank and 3rd party suppliers.
- Ensuring the delivery of mandatory submissions related to all aspects of Operational Resilience complying with Industry standards Requirements and submission deadlines.
- Ensuring that effective systems and controls are in place to identify, measure and control all Operational Resilience risks in an appropriate manner and that all activities are conducted in accordance with risk appetite.
- Ensuring that effective systems and controls are in place to identify, measure and control all Operational Resilience risks in an appropriate manner and that all activities are conducted in accordance with risk appetite.
- Delivery of succinct, accurate and informative Operational Resilience MI, which clearly identify practical, risk based and commercially focused recommendations to address weaknesses and/or opportunities for improvement identified.
- Engaging with External Industry bodies on best practice Operational Resilience management and demonstrating continuous improvement on the development of our strategies and approach whilst being cognisant of any changes to regulatory requirements and/or internal business processes, and assess the impact on Operational Resilience position
- Deputising for the Head of Operational Resilience at any relevant governance or risk committees where required.
- Supporting with the development and delivery of operational resilience training and education to relevant roles across the business, including operational areas, the IT function, senior management and the three lines of defence.
We need you to have
- Experience at a senior level in resilience/ continuity/ resolution in a similar role, preferably in financial services, banking or other relevant industry.
- The ability to work under pressure to meet challenging deadlines with strong organisation and prioritisation skills.
- Experience in influencing, communicating, and collaborating with senior management and stakeholders.
- Ability to challenge, improve and apply operational resilience standards and strategies.
- The ability to use gained experience to support business units deliver resilience outcomes.
- Experience in preparing and delivering structured presentations, briefings, and reporting.
- Efficient and organised with attention to detail and accuracy, particularly in management and prioritisation of workloads.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Advert close date is 7th February 2025
