Business Unit:  Products & Channels
Salary range: £ 37,600 to £47,000 DOE
Location: Hybrid – with occasional travel to a UK Virgin Money Hub when required.
Contract type: Permanent (full time)

Our Team

We have a fantastic opportunity to join our Products & Channels Digital Business Analyst Team as a Senior Business Analyst. In Products & Channels we are proud that we are the team that deliver channels that enable our customers’ access to their personal and business banking services when and how they want to. We deliver across web and mobile across a range of technologies. We believe in collaboration, with Agile delivery practices being at the heart of everything we do.

We are looking for someone who is ambitious, loves the analytical and collaborative side of being a technologist but also is someone who will ensure that the customer experience is always at the heart of it. We are looking for a Senior Business Analyst who is highly motivated and is actively looking for their next permanent career challenge. You'll work closely with your Chapter Lead, Product Owner and Squad to deliver a robust, well-defined vision of our future needs and create just the right level of documentation including business process maps and user stories, to keep your squad working at pace.

What you’ll be doing

• Working as part of a multi-disciplined Squad delivering work in Sprints
• Leading business analysis activities to ensure your team has all the information they need to keep things moving 
• Using your influencing skills to bring the right people together to work through complex tasks and reach the right outcomes 
• Contributing to and leading standard Agile planning ceremonies (sprint planning, sprint retrospective etc) as well as Daily Stand Ups 
• Supporting the Scrum Master and Product Owner in managing the Product Backlog and ensuring that key metrics such as time remaining and velocity and understood and followed by the team.  
• Building relationships across the business to help truly understand what our customers want and what will make them happier about money 
• The voice of the business or end user and help your team develop and test software for one of our key digital channels  

We need you to have

• A proven track record in business analysis within an agile digital environment
• Demonstrable experience of business change methodologies and processes - including Business Driven Development
• Proven capability in gathering and documenting complex requirements, user stories and acceptance criteria, preferably in Gherkin format
• Proficient in creating detailed process maps using industry standard techniques
• Strong capability in complex business impact assessment & analysis across multiple Business streams
• Experience in analysing data to facilitate informed decision making
• Comfortable working with both technical & non-technical stakeholders
• A collaborative attitude and experience of helping multi-disciplinary teams to deliver user-focused digital products and services
• First class inter-personal skills, coupled with strong influencing abilities and a can-do attitude to keep focussed on delivering the right business outcome
• Be a self-starter, well organised and able to work independently on complex tasks

We’d love you to have (but not essential):

• Experience in partaking in standard Scrum Methodology and Lean Practices
• An understanding of Banking & Finance organisations
• Usage of supporting tools across business/technology project disciplines, including a working knowledge of Design/Build/Test and Implementation phases of the project lifecycle

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. 

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. 

Advert close date is 30th May 2025