Business Unit: Financial Care Operations
Salary Range: £31,600 - £47,400 DOE per annum + great benefits 
Location: UK Hybrid with occasional travel to hub – Glasgow / Leeds
Contract Type:  Permanent

Our Team

We support business customers who are experiencing financial difficulty. This is a fast-paced environment, and we have an exciting opportunity for a Senior Analysts to join our Small Business Financial Care Team (SBFCT).

You’ll actively support in the planning, execution, and communication of strategic goals through supporting the delivery of regulatory, strategic and continuous improvement change and associated risk management activities which will have a significant positive impact on the customer and our business. 

What you’ll be doing

• Supporting all aspects of change activities including facilitating colleague updates on all on going changes and driving suggestions for process improvements.
• Providing SME input into larger regulatory or strategic project led changes.
• Supporting Debt Manager worklist analysis and reporting across the team.
• Producing insightful reports and dashboards to support decision making across the Financial care team.
• Investigating findings from our Enterprise Outcome Testing and Quality Checking Teams, ensuring we have robust action plans to tackle these.
• Supporting maintaining and developing operational standard operating procedures, ensuring they are kept up to date, current and reflective of ongoing challenges within the area.
• Managing a series of weekly and monthly exception reports and payment and invoice allocation / reconciliation.
• Working closely with operational teams to translate insights into action, enhancing customer experience.
• Facilitating policy attestation reviews.
• Supporting recruitment, onboarding and training.

We need you to have

• Previous experience in an analytical role within financial services, banking customer operations.
• Significant experience of working in a role supporting customers in or approaching financial difficulty.
• Excellent problem-solving skills, ability to turn complex data into clear, actionable insights.
• Knowledge of financial care collections, or customer vulnerability process.
• Effective communication skills, to present findings to stakeholders.
• Good knowledge and understanding of operational risk, performance and governance frameworks.

It’s a bonus if you have but not essential

• Experience of Business banking, including a good knowledge of our business products & services
• Previous experience of using key systems e.g., Business Lending Platform & Debt Manager.  

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.