Business Unit: Customer Operations
Salary range: £24,000 - £30,000 per annum per annum DOE + benefits 
Location:  Remote within the UK

Our Team
An amazing opportunity for someone to join our Customer Operations – Performance Insight team, primarily specialising in understanding performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you!

The successful candidate will support a team of Analysts and Specialists in building, maintaining, improving and publishing key performance related reporting. You’ll be accountable for actioning administrative related jobs surrounding tools, models and reports owned by the team, ensuring our customers are set up for success and able to deliver against their business objectives. You’ll identify opportunities to improve our existing reporting whilst applying any required amendments to them accurately and in line with our governance policies. This is a fantastic opportunity for someone to take a first step in to the world of performance insight, with scope to learn and develop analytical and reporting skills along the way.

What you’ll be doing…

• Supporting in the build, testing, maintenance and improvement of key analytical models and reporting.
• Ensuring standard reporting owned by the team is updated and distributed to key stakeholders in line with our service proposition and agreed SLAs.
• Completion of administrative tasks including joiners/movers/leavers and new task creation, within the business’ work flow and productivity tool.
• Collecting data from a variety of sources across the bank, assisting in cleansing it for analysis and use in reporting.
• Support in preparing presentations and reports for a variety of stakeholders
• Ensure any outputs adhere to the banks risk and governance policies, including the creation and testing of SOPs and key controls
• Be flexible in supporting across all sub-sets of the Performance Insight team according to demand and prioritisation.

We need you to have…

• A keen interest in performance management, analytics and reporting.
• Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word.
• Ability to logically analyse and interpret data.
• A strong attention to detail coupled with exceptional organisational skills and time management.
• Good oral and written communication and presentation skills.
• Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems and processes.
• Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy.

We’d like you to have…..

• Experience of working within an MI or reporting function – producing regular data analysis and reporting.
• Experience working with back office productivity tools, ideally ControliQ.
• Working experience of SAS or other Statistical packages such as R, Python, MiniTab or equivalent analytical tools to develop data driven solutions.
• Coding experience with SQL and VBA.
  
  

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

 If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

 Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.