Business Unit:  COO  
Salary range: £37,600 – £47,000
Location:  UK Remote, with occasional travel required to hubs  

Our Team

An amazing opportunity for someone to join our growing Customer Transformation & Operations – Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you!

You’ll focus on a variety of Customer Service KPI’s and support the Leadership team in achieving business objectives. You’ll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You’ll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. 

What you’ll be doing

• Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities.
• Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI.
• Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time.
• Own and manage end to end action plans ensuring key milestones are achieved.
• Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.

We need you to have

• Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word.
• Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business.
• Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy.
• Ability to logically analyse and interpret data.
• Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business.
• Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.
• The ability to deputise for the Resource Planning Manager.

It’s a bonus if you have but not essential

• Working experience of Workforce management tools and analytical tools to develop future forecasts.
• Advanced Excel skills.

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.