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Investigation Officer (multiple opportunities)

Apply now Job no: 037325
Work type: Permanent Full Time
Location: England - Newcastle, Scotland - Glasgow City Centre
Categories: Regulatory Compliance & Risk Management, Risk&Audit

Multiple opportunities for a team of Investigation Officers to join us as we continue our purpose led journey and inspire a new generation of investors! 

Business Unit: Risk
Location: Glasgow or Gosforth
Contract Type: Permanent
Salary in the Region of £25K DOE

Virgin Money has grown, and we’ve got big plans for the future - you’d be joining us at an exciting point on our journey as we bring our brands together. It’s a fun and fast-paced place to be, and we’re on the lookout for great people to take us to the next level. Could you be one of them?

We’re always keen to hear from talented individuals who want to be part of this journey and we currently have an exciting opportunity. We have several opportunities for Investigations Officers to be part of our Joint Venture.

The Financial Crime Risk function is a second line of defence function responsible for defining and ensuring the application of risk management, insight and oversight across a range of financial crime risks facing the bank. This role is strongly aligned to that remit, being responsible for fraud investigations, incident management and remediation activities.

This role is about…

  •  Undertaking complex and internal fraud investigations across multiple disciplines, products, segments and channels, ensuring production of investigations reports and outputs to required standards
  • Identifying root cause following investigation and as a result defining remediation required to systems, rules, controls and input to risk-based oversight plan for VMUK
  • Being a subject matter expert in internal, mortgage and business fraud investigation
  • Proactively pursue recovery of funds through asset tracing, invoking civil remedy measures as required
  • Share knowledge of investigative techniques
  • Undertake effective engagement with law enforcement and legal profession, providing evidence to the requisite standard to secure conviction of perpetrators
  • Develop fraud identification tools, testing new applications and exception reports, providing feedback and recommendations as required
  • Gathering, dissemination and practical application of intelligence from internal and external sources to strengthen the Bank's fraud prevention and detection controls across systems, processes, procedures and staff training / awareness.
  • Industry engagement to strengthen the Bank's fraud prevention and detection controls.
  • Produce accurate and relevant fraud investigations MI and reporting

To be brilliant you’ll bring…

  • Proven track record of successful complex and/or internal fraud investigations
  • Highly developed written and verbal communication skills
  • Demonstrable experience of using data to drive investigations and remediation
  • Leadership, coaching, development and mentoring of fraud investigation colleagues
  • Track record of driving improvements to ensure practical, effective fraud controls that comply with policy and are embedded throughout the business

We`d like you to bring…

  • Proven experience of undertaking fraud investigations within UK financial services
  • Active fraud industry network with a track record of productive industry engagement
  • Track record of limiting fraud loss and maximising recoveries using systems, process, people and policy
  • Working knowledge of financial crime risks, threats and landscape
  • Track record of driving value through Fraud Industry engagement
  • Provide subject matter expertise and have the ability to challenge effectively

RED HOT Rewards

  • A generous holiday package and the option to buy more!
  • Private Medical Insurance - with the option to extend to family members.
  • Pension!  A market leading pension – we’ll top up your contributions too.
  • Flexible benefits – customise your rewards to work for you!


If this sounds like a role for you, then please click the link below to apply.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong, and our recruitment process reflects this approach.

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Applications close: GMT Standard Time

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