Business Unit: COO, Data Systems
Salary Range: £40,000 – 50,000 per annum DOE + red-hot benefits
Location: UK Hybrid – remote working with occasional travel to one of our hubs.

Don’t settle for dull. Live a life more Virgin.

Our Team
Customer Interaction Management (CIM) operate across the Virgin Money Group to deliver accurate, robust and well controlled customer communication selections ensuring customers receive personalised communications in a timely and relevant manner.

We work across multiple product areas and technical platforms delivering customer selections and journeys making sure we deliver a great customer experience and engagement.

What you’ll be doing

• Identify and support the opportunity for increased personalised customer communication which are delivered in a timely, relevant and impactful manner across the appropriate channels.
• Undertaking complex campaign selections with an eye for detail to ensure they are completed robustly and promptly
• Coaching and development of others across the team.
• Leading and representing the team on a number of projects and campaigns with a varied stakeholder network across multiple business units.
• Deputising for the Senior Customer Interaction Manager as required.
• Designing data and processes used strategically for campaign management purposes when optimising campaigns and customer contacts.
• Supporting adoption of collaboration tools across the function such as JIRA / Confluence / GitHub.
• Ensuring that all activities are performed in line with the appropriate policies, standards and risk framework.

We need you to have

• Experience in use of SAS / SQL or other database languages.
• Experience in the use of big data tools and techniques (ie Python / R).
• Knowledge and understanding of database design, development and operation.
• Experience in managing an operational customer selection capability.
• Effective in communicating with and influencing key stakeholders.

 
It’s a bonus if you have but not essential

• Experience in campaign management platforms such as Pega Customer Decision Hub and Adobe Campaign
• Awareness of good practice in project management
• Knowledge of Microsoft Azure

For more information on what we are doing in the Data world please click here

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.