Business Unit:  Business Operations
Salary Range:  £25,600 - £32,000 per annum DOE + red-hot benefits
Location: Remote with occasional travel to a hub or office
Contract Type: Permanent

Live for progression with more ‘pop’. Live a life more Virgin.

Our Team 

We have an exciting opportunity within Business Operations for a Front-Line Manager to come join us. If you're passionate about providing great service, enjoy managing large teams and are willing to do what it takes to deliver for our customers, please read on....
As a Front-Line Manager, you will be leading and directing an operational group of colleagues, consisting of 1 team. The key focus of this role will be ensuring your teams delivers on customer focused objectives and targets aimed at providing truly brilliant customer experiences.

You’ll have the drive to deliver results and continually look to improve colleague performance. You will coach, develop, and manage colleagues, enabling them to achieve objectives and team and personal goals. To succeed you’ll need the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential.

 What you’ll be doing

• Managing and supporting a team of colleague’s day to day promoting strong performance and helping colleagues to develop
• Pro-actively seeking ideas to improve work and reduce cost through continuous improvement.
• Creating short to medium term plans focused on identifying capacity and managing resource to best meet customer demands.
• Leading and promoting a Continuous Improvement culture to increase operational effectiveness.
• Ensuring teams always work to the relevant risk and regulatory guidelines.
• Regularly reviewing MI for core performance of colleagues to allow effective performance management.
• Promoting and supporting the wellbeing of colleagues

We need you to have.

•  Strong people leadership skills and a proven track record in staff development and coaching
• Experience with creating short to medium term planning, focusing on identifying capacity and managing resources to best meet customer demands.
• Proven ability to build relationships both internally and externally.
• Compelling influencing and communication skills
• Experience dealing with HR and Absence management procedures.
• A passion for exceptional customer service and experience
• The drive and the ability to work well under pressure.
• Good organisational and administrative skills, ensuring that all tasks are complete within required timescales.
• Knowledge of risk and regulatory guidelines

It’s a bonus if you have but not essential.

• Good knowledge of Business Banking products and services
• Good knowledge of performance tools such as WFM & TMS

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.