Business Unit: Customer Operations
Salary Range: £52,800 - £66,000 per annum DOE + red-hot benefits
Location: UK Hybrid – Gosforth / Glasgow / Leeds
Contract Type: Permanent - Full time

Don’t settle for dull. Live a life more Virgin.

Our Team

Our Business Analysis, Governance & Reporting team is central to supporting the safe and effective management of our operational business units. The team own our governance framework, manage reporting to Board and Executive level stakeholders and coordinate meaningful insight to drive effective decision making.

This role is pivotal in leading a small team of Specialists in owning our Customer Operations and wider Group reporting, coordinating functional goals / priorities, overseeing cost/budgets, and driving business insight.

No two days are the same, as we operate flexibly to support ever-changing business and customer needs.

What you’ll be doing

• Owning the coordination, production and oversight of reports, committee papers and briefings for Executive audiences, ensuring content is accurate, well-presented and action orientated.
• Leading the delivery of meaningful performance insight - Investigating business performance, identifying trends, and reporting key updates to senior stakeholders.
• Tracking cost performance and delivery of benefits relative to budgets.
• Providing guidance, coordination and challenge to support the delivery of core governance and reporting requirements.
• Working with the Leadership Team in managing emerging challenges / requests and delivering priority business requirements.
• Developing and maintaining strong networks across all business areas and key partners, ensuring an effective flow of information between business units and the Leadership Team.
• Leading meetings with stakeholders at all levels.
• Prioritising demands and delivering role requirements in a fast moving and challenging environment.

We need you to have

• The ability to develop, implement and maintain a structured approach to reporting, spanning operational performance, change and business insight disciplines.
• Strong experience in clearly communicating and reporting key information to senior stakeholders.
• Experience in delivering meaningful performance insight, identifying trends and clearly presenting information in formats suitable for senior stakeholders.
• Great Leadership behaviours, with the ability to get the best from a small specialist team. Lead from the front in driving performance, development and a ‘can do’ approach.
• Strong stakeholder management skills – take a proactive approach in building relationships with key contacts at all levels across the Bank. Leverage networks to ‘get things done’, coordinating key reporting outputs and priorities across the business.
• Strong customer focus, with a proven ability to effectively problem solve in a challenging and truly fast-paced environment. An ability to prioritise, often competing, requirements in real time.
• Efficient and organised, with a strong attention to detail, consistency and accuracy.

It’s a bonus if you have but not essential

• Advanced Excel and PowerPoint skills – Analysing data and making it mean something. Think infographics, summary tables and visual outputs, rather than pages of numbers.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.