Business Unit: Direct Mortgages.
Salary Range: £32,000 - £40,000 per annum DOE + red-hot benefits.
Location: UK Hybrid Glasgow and Gosforth Hubs, one day a week office attendance from April onwards.
Contract Type: Permanent Full Time.
Be the voice we need. Live a life more Virgin.
Our Team
Here in Virgin Money Direct Mortgages, we are working hard to deliver an exceptional service to our customers to help make them love us – even more! We are continually striving to be the best at what we do and from these efforts the Virgin brand is very highly regarded within the competitive mortgage market. So much so, we have won awards for our Mortgage products from Money facts, Your Mortgage and Your Money Direct… to name drop just a few.
Simplifying mortgages and helping customers to get great advice and guidance is what the team strive to deliver every single day. Delivering new products and services and to helping us say yes to more is key to our success.
As a Mortgage & Protection Advisor within Direct Mortgages, you will be accountable for mortgage and protection sales on an advised basis, you will support mortgage customers to establish what is the best for them. You will do this through your personality and questioning to get the most suitable advice for our customers whether it’s a house move or wanting to borrow extra money. You will need to have a real passion for your customers, bringing to life the values of Virgin Money.
Could you wow our customers with a brilliant service? Could you talk to new and existing Mortgage customers fulfilling their mortgage and protection needs? Sounds like you would love this – then we would love to speak to you. We are there for them whenever they need us.
What you’ll be doing
- Conduct telephone appointments for both our Existing and New Business Customers to provide the most suitable Advice based on their objectives and circumstances.
- Demonstrate a high level of accuracy and attention to detail in applying Regulatory policy and processes to achieve consistently good customer outcomes.
- Deliver Heartfelt Service with every customer to build genuine relationships and rapport.
- Self-Manage a diary appointment system and post application support through the customer end to end journey.
- Identify any shortfalls in Protection needs for each customer and provide a suitable recommendation.
- Be consistently clear and concise in communicating to both internal and external customers, with the ability to simplify complex scenarios.
We need you to have
- Full CeMap / CF6 qualification or equivalent.
- Individuals must have previously held a Competent Mortgage Advisor role with another FCA regulated firm.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
Full induction training will be delivered and is expected to be on a full-time basis.
This is a certified role requiring annual certification as described within the FCA / PCA certification regime.
It’s a bonus if you have but not essential
- Resilience in a fast paced regulated environment.
- Ability to spot opportunities to innovate and simplify the customer journey.
- Strong organisational skills with the ability to prioritise workload.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
