Business Unit: Economic Crime Hub (Risk)
Salary Range £32,800 - £41,000 DOE + red-hot benefits
Location: Hybrid – Occasional travel to hub
Contract Type: Permanent, Full time   

External

Don’t settle for dull. Live a life more Virgin.

Our Team

This is an exciting time to join the newly created Customer Selection and Exit Management team (CSEM) and play a key role in the Economic Crime Transformation programme. This role will support the Head of CSEM to manage the end-to-end customer selection and exit management process for both customers where there are suspicions of economic crime, and they are outside of the banks risk appetite. It is a great opportunity to be involved in strengthening our controls and protecting customers and the bank from individuals who want to use Virgin Money to launder the proceeds of crime.

What you’ll be doing

• Ensuring cases progress smoothly through the 4 elements of the CSEM customer journey in line with the standard operating procedures for the CSEM team.
• Working collaboratively with multiple teams across the bank to ensure accurate information is presented for Panel to make ‘good quality’ decisions, protecting customers and the bank from Economic Crime.
• Preparing the case information in a structured, clear, factual and well-articulated way to make it simple for panel members to understand and support consistent decision making.
• Maintaining accurate records of Panel decisions and ensuring all actions are followed up through to completion.
• Organising sending exit letters to customers and following up business areas to make sure they have been sent in a timely manner.
• Ensuring adherence to the regulatory requirements relating to the Proceeds of Crime Act 2002 such as seeking consent under the Defence against Money Laundering (DAML). 
• Producing accurate MI tracking the progress of cases through CSEM to ensure decisions and exits are executed within the timescales set out in the banks risk appetite.
• Conducting checks throughout the notice period to ensure any unusual transactions are escalated immediately and the risk mitigated.
• Acting as a Subject matter expert in financial crime exits and continuously identifying opportunities to improve processes and controls to help to mitigate risk.

We need you to have

• Experience of working within a financial crime or risk control environment or strong customer facing and analytical skills.
• You will have a keen eye for detail and be able to interpret and present information from investigations in a clear and concise manner.
• You must have the ability to work autonomously with strong communication skills and be prepared to challenge.
• The ability to analyse MI and be able to draw conclusions from the data and act.
• Able to demonstrate working in an accuracy driven role.

It’s a bonus if you have but not essential

• Ideally specifically have worked in either an Investigation or CDD role, Fraud Investigation, Client Screening, Payment Filtering, Transaction Monitoring, or an AML role.
• Highly proficient in Excel.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.