Business Unit: COO, Enterprise Systems 
Salary Range: £42,000 - £54,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract Type: Permanent

Be a change maker with more cha-ching. Live a life more Virgin.

Our Team

The Collections team will sit within our Enterprise Systems CIO function and is responsible for supporting the Collection and Recovery process within the Bank. We are currently in the process of upgrading the Debt Manager application which is used as the primary Collections & Recoveries tool for PCAs, Loans, Legacy Credit Cards, and SME Lending. Once upgraded, the latest version of the application will be hosted in the Cloud as Software as a Service. We need someone to enable this journey through the development of Debt Manager Strategies, Workflows and Interfaces.

What you’ll be doing

• Responsible for assisting with the design, development, and implementation of Debt Manager Strategies, Workflows and Interfaces.
• Working closely with other technical teams that own applications which work in conjunction with the Debt Manager application including the 3rd Party vendor, C&R Software to develop end to end solutions.
• Provide day to day support to our business colleagues that use the Debt Manager Application and working collaboratively with various business stakeholders to understand and define change.
• Accountable for ensuring the business and technical architecture of the delivered solution matches technical and functional requirements. 
• Provide technical expertise and ownership in the diagnosis and resolution of issues, including the determination and provision of workaround solution or escalation, as appropriate.
• Works closely with Project managers to size work and manage scope, risks, and issues.
• Maintain a detailed understanding of ‘best practice’ initiatives within the specialist area of activity or IT in general and an awareness of global developments / practices.

We need you to have

• Ability to design, configure, and test Debt Manager strategies, user interface (FitAgent and Classic), decision engine (FitLogic) and wider configuration.
• Proficient in PostreSQL with an understanding of relational databases and the ability to build and support data import and extraction routines using the Debt Manager proprietary tools.
• An understanding of AWS Cloud concepts.
• Experience developing and delivering projects using both iterative and waterfall software development lifecycles over multiple releases.
• Motivated, takes accountability, inspires confidence.

It’s a bonus if you have but not essential

• Insatiable curiosity to maintain a detailed understanding of ‘best practice’ initiatives within the specialist area of activity or IT in general and an awareness of global developments / practices.
• Ability to acta as a coach and mentor as appropriate to other members of the technical team
• Financial Services industry experience, particularly in Collections and Recoveries with experience of the Debt Manager application.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.