Business Unit:  People
Salary range: up to £39,000 per annum DOE + red-hot benefits
Location:  UK Hybrid – with monthly travel to a hub - Glasgow or Newcastle
Contract type: Permanent

Be the voice we need. Live a life more Virgin.

Our Team

Our people are critical to the successful delivery of the bank's priorities. Our HR Case Management Team play a pivotal role to the successful delivery of the banks strategic agenda by ensuring our colleagues can provide the best service for our customers.  The team provide specialist HR case management support for the most complex of HR cases. 

As we take the next exciting step in our journey as part of the Nationwide Group, we have a brilliant opportunity within our HR Team for an experienced HR Case Management Consultant.  The team are responsible for coaching leaders through all our HR policies to a point of resolution.  Every situation is different which brings variety to the day.  It is important that you can work at pace, in a fast and pressurised environment, while balancing stakeholders in a safe and timely manner.  You will work as part of a team who closely support each other but you will manage your own caseload and will be required to provide timely and trusted advice to the business as required.

The work can require you to connect face to face, virtually or over the phone. There will be a need to connect with colleagues monthly in our Glasgow or Newcastle hub, so ideally you will live within a 30-mile radius.

What you’ll be doing

• Supporting business leaders at all levels with the most complex people management cases through to resolution.
• Providing support and guidance for but not limited to investigations, whistleblowing cases, formal hearings, conduct, capability and appeals.
• Leading on the design and delivery of tailored people leader development to support the practical implementation of Virgin Money’s HR policies.
• Using data and insights to provide the business with solutions to maximise commercial performance through effective coaching and support to Senior business stakeholders.
• Responding to complex queries and providing coaching support to our wider HR Advice and Guidance Teams.
• Supporting the development of policies, guidance and toolkits.
• Working closely with our wider HR teams & Employment legal team as required.
• Adhoc work requests or project work which may include, development of new risk and controls, third party supplier management or wider.
• Using our Case Management systems to record all case management activity.
  
  

We need you to have

• Strong proven experience in complex HR case management, preferably in a fast-paced regulated, financial services and unionised environment
• The natural ability to build strong relationships to influence, partner and coach stakeholders on challenging people management issues
• A sound knowledge of current employment law and ACAS guidelines with the ability to apply this with a commercial lens in a workplace setting
• Demonstrable excellent communication skills both written and verbal, with experience in complex letter and report writing
• Superb attention to detail with the ability to balance workloads from different sources by prioritising cases appropriately and managing stakeholder expectations
• Proven track record of identifying trends, process improvements and proposing suitable solutions
• Proficient in building trusted relations working closely with various teams across the company and managing stakeholders. 

It’s a bonus if you have but not essential

• CIPD Qualified level 7

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com 

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.