Business Unit / Team: Chief Operating Office
Salary range: £45,600 - £57,000 per annum DOE + red-hot benefits
Location: Remote, UK Flexible
Get out of your comfort zone. Live a life more Virgin.
Our Team
The Senior Manager will be responsible for the introduction, maintenance and continuous improvement of the process for measuring and monitoring the impact of change on operational capacity and overseeing the recruitment approval process. Including providing effective reporting, controls and governance across both. The role will manage a team of Analysts and Specialists facilitating both these key processes, whilst being the point of engagement for senior stakeholders.
They will act as the key liaison between our change delivery partners, Operations, Finance, HR, Resourcing and Resource Planning to ensure that requests are managed through the appropriate governance framework to support safe delivery without detriment to customer outcomes.
What you’ll be doing
• Establishing and enforcing a structured process for business partners to submit changes that require impact assessment.
• Ensuring all change submissions are logged, reviewed and assessed for their potential impact on cost, colleague, company and customer. Establish an effective engagement model and assessment submission process with the Resource Planning function.
• Developing and maintain an appropriate governance framework across change, tracking compliance and escalating risks where necessary.
• Provide reporting on known change initiatives including delivery timelines, scale and areas of impact.
• Lead the recruitment approval process, ensuring all new hiring requests align with business needs, budget constraints and workforce planning.
• Ensure that recruitment decisions support strategic workforce planning and do not conflict any known change initiatives.
• Develop clear policies and guidance for stakeholders on recruitment approvals and workforce planning.
• Working with Project Management, Operations, Finance, HR and Commercial partners to ensure the Resource Planning team have an awareness of key change initiatives with potential to impact operational performance.
We need you to have
• Strong background in people management, particularly leading Analysts and/or Specialists to deliver exceptional outcomes
• Experience in change management, business governance and workforce planning.
• Proven ability to influence senior stakeholders and drive adherence to governance processes
• An ability to logically analyse and interpret data, backed by experience in mathematical, statistical or technical disciplines.
• The ability to assess change risks, workforce needs, and business priorities.
• Experience using data to inform both tactical and strategic operational decisions, analysing trends, explaining performance, and making recommendations to the business.
• An understanding of Financial Services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.
Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
