Business Unit: Chief Operating Office, Customer Services
Salary range: £39,200 - £49,000 per annum DOE + red-hot benefits
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Our Team
Within this fast-paced area of the business – Customer Services, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and colleagues.
The Risk & Control Manager role is key in supporting the oversight and analysis of critical processes within the function. You'll specifically support Risk, Controls & Governance offering the opportunity to work closely with multiple business units, enabling the role holder to enhance their personal profile within the COO Customer Services function.
What you’ll be doing
• Responsible for contributing to the effective management of the control environment across all areas of the Customer Services function ensuring that control frameworks are being implemented and managed efficiently.
• Responsible for supporting the business to monitor and addresses any operational control weaknesses arising within Customer Services.
• Providing counsel to risk & control representatives on their analysis of the risk profile across their function and its appropriate escalation to COO.
• Support the provision of advice and guidance materials (sourced from multiple contributors (e.g., 2LOD risk or 3LOD Internal Audit) to front line teams.
• Support Customer Services in the translation of Risk methodologies and frameworks (e.g., Risk Management Framework, Policy Management Framework and associated Policy Standards/Controls).
• Responsible for raising capability (knowledge, skills and competence) of ‘1A risk & control’ functional colleagues through coaching and development activities. The role holder will maintain relationships within Customer Services and escalate risks and issues which are not managed within agreed tolerances, typically working in partnership with their people leader (Senior Manager Operational Risk & Data Governance).
We need you to have
• Experience in financial services risk or audit roles with a successful track record at a similar level
• Proven track record in establishing strong working relationships with stakeholders at both functional and divisional levels
• Demonstrated business acumen with strong knowledge of Financial Services and FS risk profiling
• Good understanding of risk and control frameworks and risk management principles
• Understanding of the Bank’s risk management Policy Standards, risk frameworks and methodologies
• Training and knowledge gained in facilitation and influencing techniques
It’s a bonus if you have but not essential
• Good knowledge of the regulatory environment facing the FS sector, Virgin Money UK and Customer Services.
• Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’ll interview candidates with a disability who meet the minimum requirements for the role they applied to. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Points to Note: It’s a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them.
If you’re interested in this opportunity, we recommend that you get in touch with Claire Scott (Claire.Scott@virginmoney.com) who’ll be able to tell you all about the role which will help you make a great application.
Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you’ll move onto our standard flexible contract, 8am - 8pm.
If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, careers@virginmoney.com or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions.
