Business Unit: Business Controls Office - Commercial
Salary Range: £ 44,800 - £56,000 per annum DOE + red-hot benefits
Location: Hybrid - With monthly travel required to Hub or office
Contract Type: Permanent

Our Team

At Virgin Money, we believe in doing things differently. Our Product Governance & Enterprise Reporting team is at the heart of our Business Controls Office, helping to shape safe, sustainable growth across our Commercial business. We’re the first line of defence—ensuring our products and services deliver great outcomes for our customers while meeting regulatory expectations.

We’re growing our team and looking for passionate, detail-driven professionals who thrive in a collaborative, purpose-led environment.

What you’ll be doing

• Embedding smart, evidence-based product management practices that align with our Conduct Risk Framework, Policies and Consumer Duty standards
• Providing first-line assurance over product proposals and reviews to ensure they deliver the right outcomes for customers.
• Support regular product monitoring routines to identify potential harms to our customers and driving issue resolution.  
• Evolving our product governance frameworks, managing controls across the three lines of defence for all new and changing products.
• Support the evolution of VM’s product governance frameworks, with management of controls for all new products, or changes to products across VM’s three lines of defence.
• Evolving our product governance frameworks and managing controls across the three lines of defence for all new and changing products.
• Advising business units on all aspects of product governance requirements
• Delivering timely, accurate, and insightful risk reporting to executive governance forums.
• Building strong, professional relationships with stakeholders at all levels.

We need you to have

• A genuine passion for delivering great customer outcomes and being the voice of the customer.
• Experience in product governance, particularly around new or changing product
• A solid understanding of risk and control environments, with a focus on Conduct Risk.
• Strong attention to detail and the ability to present findings clearly to senior audiences
• A focus on detail along with the ability to present your findings to a senior audience in a clear and concise manner
• Excellent relationship-building and communication skills, adaptable across all levels of the organisation

It’s a bonus if you have but not essential

• In-depth knowledge of regulatory and business practices for Commercial products.
• Experience with Consumer Duty, including fair value assessments
• A university degree or equivalent experience in financial services

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.