Business Unit:  Product & Channels
Salary range: £ 72,000 to £91,000 per annum - DOE
Location: Hybrid – with occasional travel to a UK Virgin Money Hub when required.
Contract type: Permanent (full time)

Our Team

Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.

The Product & Channels (P&C) team leads client-facing apps, web services and contact center capability. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.

A Risk and Control Lead plays a vital role in leading the delivery of infrastructure migrations, identifying customer issues, measuring and analysing journey and infrastructure performance, and promoting engineering excellence with a clear focus on building and supporting a resilient infrastructure stack.

What you’ll be doing…

• Develop and maintain the enterprise risk and control framework, policies, and procedures.
• Identify, assess, and monitor risks across business units, ensuring appropriate mitigation plans are in place.
• Lead periodic risk and control self-assessments (RCSAs) and control testing activities.
• Collaborate with internal audit, compliance, IT security, and business units to ensure controls are effective and aligned with regulatory expectations.
• Provide guidance on risk and control best practices and regulatory developments.
• Prepare risk reports and dashboards for senior leadership and risk committees.
• Support incident management and root cause analysis for operational risk events.
• Facilitate risk workshops and training to build awareness and ownership of risk across the organization.
• Track and drive remediation of control weaknesses and audit findings.
• Assist in regulatory examinations and internal/external audit engagements.

We need you to have…

• Proven leadership experience in a technical role with a strong background in driving technical delivery.
• 5+ years working in complex infrastructure stack and a working knowledge of API platforms
• 5+ years working in risk management, internal controls, audit, or compliance roles.
  Ability to interpret regulatory guidance and apply it to business processes.
• Strong analytical skills to assess data and identify trends or anomalies.
• Understanding of IT risk, cybersecurity, or data privacy is often a plus.
• Ability to design, implement, and evaluate control effectiveness.
• Deep understanding of enterprise risk management (ERM) principles.
• Strong analytical skills with the ability to interpret complex migration challenges and provide a migration approach with minimal customer impact

Financial management skills and experience managing team resources.

• Excellent communication skills to convey complex technical information to non-technical stakeholders.

It’s a bonus if you have but not essential

• An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. 

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. 

Advert close date is 6th June 2025