Business Unit:  Financial Crime
Salary range: Circa £70,000 per annum DOE + Benefits
Location:  UK Hybrid Glasgow/Gosforth/London
Contract type: Permanent full-time

Our Team

We’re expanding the newly formed Customer Selection & Exit Management (CSEM)Team in 1^st Line Financial Crime. Our vision is to deliver consistent, high-quality approvals for High Risk Customer/EDD reviews, ensuring compliance with regulations.

This is a unique opportunity to help shape and establish processes from the ground up, focussing on protecting our bank while enabling trusted relationships with our customers. You will lead the way in strengthening our controls for High-risk customer approvals and protecting customers and the bank from individuals who want to use Virgin Money to launder the proceeds of crime.

What you’ll be doing

• Reviewing and approving high risk customer relationships across both retail and business banking by assessing and challenging rationale, and providing high quality well rationalised decisions
• Collating insights and feedback themes from the customer relationships you review and sharing these with colleagues in FC Operations to help them improve on risk assessments.
• Collaborating with senior managers across first and second line of defence to ensure all decisions are consistent with the technical standards for Virgin Money and are regularly reviewed in line with any changes in the regulatory framework
• Maintain your knowledge of our Financial Crime Technical Standards and internal policies and procedures
• Acting as a Subject Matter Expert for high-risk customer approvals within Virgin Money
• Identify process gaps and contribute to the design and implementation of a robust approval framework
• Supporting Continuous Improvement by identifying opportunities to improve processes and controls within the team and wider Bank.
• Partnering with the Exits part of the CSEM team, to provide guidance, coaching and best practice support on complex cases, acting as a point of escalation for complex exit cases.

We need you to have

• A strong background of Financial Crime Risk in banking or financial services, especially Operations and specifically in relation to Enhanced Due Diligence for personal and business banking customers.
• Well-developed decision making and judgement with experience of approving High Risk customer review
• Experience in coaching, mentoring or leading colleagues in a Financial Crime Prevention environment
• Demonstrable experience in using management information (MI) to identify opportunities to improve processes, forecast operational demand spikes and operational volumes.
• Managing risk and control environment, strong customer awareness and analytical skills.
• Excellent communication, interpersonal, questioning and listening skills.

It’s a bonus if you have but not essential

• Relevant qualification from International Compliance Association (ICA) or equivalent e.g. Diploma in Financial Crime Prevention
• Experience in one of the following areas,1^st Line Control teams, 2LOD Compliance Assurance or Audit.

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

 
Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.