Business Unit:  Conversational Banking, Customer Services
Salary Range: £72,800 to £91,000 per annum DOE plus great benefits 
Location: Hybrid, with occasional travel required to a hub (Glasgow, Newcastle or London)
Contract Type: Fixed Term 12 Month Contract 

Our Team

Our Conversational Banking team is transforming digital banking by making it more human, intuitive, and accessible. We integrate industry leading AI with human centred design, we are making banking smarter, faster and more personal. Our Mission? To break down barriers and deliver 24/7 support that’s intuitive and intelligent across a range of customer contact channels. We empower more people to access high quality financial services - anytime, anywhere. This role will have strategic accountability for our voice and video channels.

What you’ll be doing

• Set a bold and customer focused product vision that aligns with business goals and drives meaningful outcomes.
• Own the full product lifecycle, from idea to launch, ensuring measurable business value is delivered.
• Manage and prioritise the product backlog with precision, keeping it transparent and aligned with squad and stakeholder needs.
• Shape and refine user stories to reflect the product vision, ensuring clarity, alignment, and impact.
• Champion customer driven design, using insights from our conversational analyst team, user pain points, usability testing, and market research.
• Collaborate closely with engineering, design, and business teams to gather feedback and continuously improve the product.
• Drive sprint and release planning in partnership with the Scrum Master to maintain momentum and focus.
• Make confident, data informed decisions daily, balancing customer needs, technical feasibility, and business value.

We need you to have

• Experience working in a Senior Product Owner or Product Owner role within Agile teams, with deep knowledge of Agile methodologies, techniques and ceremonies.
• A strong knowledge of Amazon Connect with a specific focus on voice and video capabilities.
• Strong customer focus and track record of delivering innovative, customer centric solutions that make a real impact.
• Confident backlog manager – skilled in writing and refining user stories and leading with a servant leader mindset.
• Experience working with AI-powered products or features, with an understanding of how to leverage AI to enhance customer experiences.
• Excellent communicator with the ability to simplify complexity and tell compelling product stories.
• Influential collaborator who can engage and align diverse stakeholders across the business, with a challenger mindset and a passion for smart, disruptive thinking.

It’s a bonus if you have but not essential

• A great understanding of our digital services both at customer and technical level
• Solid knowledge of industry trends, user demands and pain points to be able to create a high value product vision

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com. Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.