Business Unit: Governance & Reporting, Customer Services & Operations
Salary Range: £52,800 - £66,000 per annum DOE + benefits
Location: UK Hybrid
Contract Type: Fixed term for up to circa 12 months

Our Team

The Governance & Reporting team is central to supporting the safe and effective management of our operational business units. The team own our governance framework, manage reporting to Customer Services & Operations Leadership Team, Board and Executive level stakeholders and coordinate meaningful insight to drive effective decision making.

This role is pivotal in leading a small team of Specialists in owning our Customer Services & Operations and wider Group reporting, coordinating functional goals / priorities, overseeing cost/budgets, and driving business insight.

No two days are the same, as we operate flexibly to support ever-changing business and customer needs.

What you’ll be doing

• Owning the coordination, production and oversight of reports, committee papers and briefings for Executive audiences, ensuring content is accurate, well-presented and action orientated.
• Leading the delivery of meaningful performance insight - Investigating business performance, identifying trends, and reporting key updates to senior stakeholders.
• Tracking cost performance and delivery of benefits relative to budgets.
• Providing guidance, coordination and challenge to support the delivery of core governance and reporting requirements.
• Working with the Leadership Team in managing emerging challenges / requests and delivering priority business requirements.
• Developing and maintaining strong networks across all business areas and key partners, ensuring an effective flow of information between business units and the Leadership Team.
• Leading meetings with stakeholders at all levels.
• Prioritising demands and delivering role requirements in a fast moving and challenging environment. 

We need you to have

• Strong governance and reporting skills,  experience in clearly communicating / reporting key information to senior stakeholders, with the ability to develop, implement and maintain a structured approach to reporting, spanning operational performance, change and business insight disciplines
• Previous experience tracking cost performance and delivery of benefits relative to budgets.
• Great Leadership behaviours, with the ability to get the best from a small specialist team. Lead from the front in driving performance, development and a ‘can do’ approach.
• Excellent ability to communicate complex information clearly and concisely as well as the confidence to present to senior stakeholders
• Expert experience in delivering meaningful performance insight, identifying trends and clearly presenting information in formats suitable for senior stakeholders.
• A strong track record in customer focus, and a proven ability to effectively problem solve in a challenging and truly fast-paced environment. An ability to prioritise, often competing, requirements in real time.
• Efficient and organised, with a strong attention to detail, consistency and accuracy.
• Advanced Excel and PowerPoint skills – Analysing data and making it mean something. Think infographics, summary tables and visual outputs, rather than pages of numbers. 

Red Hot Rewards  

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year.  

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

 
Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.  

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.