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Financial Crime Team Manager

Apply now Job no: 064829
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Team Leader/Manager, Financial Crime

Business Unit: Financial Crime Operations - Customer Support 1st Line
Salary: £38,882 - £49,051 DOE
Location: Remote – work from anywhere within the UK
Contract Type: Permanent

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

We have an exciting opportunity for a new permanent People Leader in our Financial Crime Operations team in the first line as part of our ongoing growth.  The role requires strong people leadership, excellent attention to detail, motivation and demonstrable subject matter expertise in financial crime. Candidates should possess knowledge of AML/CTF legislation and experience in customer risk assessments would be advantageous.

You will be managing a team of financial crime investigators and senior investigators to operational and regulatory service levels, delivering excellent customer and colleague service whilst always ensuring we are compliant with financial crime policy.  The role requires excellent time management skills, often involving multiple work strands with differing deadlines.

The department covers all financial crime tasks for VMUK– this is a diverse and interesting role for the right candidate.

The role includes project input and acting as subject matter expert on behalf of the department, liaising with first and second line on customer and risk outcomes, reviewing ML/CTF escalations and approving Customer Risk Assessment ratings.

The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.

This role in a nutshell

  • People Leadership – delivering excellent operational performance and colleague development
  • Subject Matter Expertise – leading a team of financial crime experts, feeding into projects in a timely and constructive way, acting as point of escalation and maintaining compliance with policy and regulation
  • Proactivity – managing your own workload and priorities
  • Operational excellence – embedding and championing best practices
  • Task and Service Level Management: Client Screening, Transaction Monitoring and Customer/Business Risk Assessments – keeping the bank and our customers safe
  • Payment filtering approvals involving sanctioned countries
  • Technical Excellence – Maintaining service levels through systems management, continuous improvement and proactive resource utilisation, quality outcomes
  • MI production and analysis for system performance and trends
  • Financial Crime Reporting – delegated authority for SAR/DAML checking, Customer Risk Assessments
  • Risk Management – delivering outcomes against our Risk Control Self-Assessment

To be brilliant you must have…

  • Experience of managing a subject matter expert (SME) team in financial crime
  • Background in people management and service level delivery
  • Ability to manage and prioritise your own workloads
  • Commitment to delivering excellent outcomes for customers and keeping the bank safe
  • Financial Crime experience (at least 2 years in a Financial Crime role or ICA AML certificate)

It’s a bonus if you have…but not essential  

  • Qualifications in Financial Crime advantageous (Advanced Certificate, AML Diploma or equivalent)
  • Business account experience (structure analysis, risk typologies, risk assessments)

We really need you to have the skills and experience listed in the ‘To be brilliant’ section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Five extra paid well-being days per year​
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK​ (where the role allows)

And, you get these Red Hot Rewards from day one!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

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Applications close: GMT Daylight Time

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