Business Unit: Business Banking Operations & CX Career Direction
Salary Range: £23,500 - £30,000 per annum DOE plus red hot benefits
Location: Remote - work from anywhere within the UK, with occasional office visits to Glasgow/Leeds Hubs
Take control of your career. Live a life more Virgin.
Our Team
We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Business Banking Operations Team right now, where we offer first class support to the customer and our colleagues by through quality and timely service delivery. If you're passionate about ensuring our customer’s needs are met as efficiently as possible, as well as protecting the bank by helping to ensure we are meeting our regulatory requirements, then read on:
What you'll be doing
- Delivering a superior customer experience to Business Banking customers.
- Proactively liaising with colleagues to maximise support, provide guidance where necessary and ensuring all customer requirements are met.
- Contributing to the establishment and maintenance of business lending facilities, supporting Relationship Managers to update Term Loans, support Covenants and Insurances to ensure lending facilities, are correctly captured, alongside additional Lending administrative tasks to assist customers.
- You will support the maintenance of customer and Bank credit related requirements, including maintenance and discharge of security.
- Providing a range of checking, processing, and administrative activities, to provide our customers with a cost effective and efficient service
- Having attention to detail and the ability to approach tasks with care and diligence to ensure the Bank’s position is protected and credit/operational risk minimised.
- Working as a team to bring to life the Banks brand and support its key principles, values and behaviours.
We need you to have
- Excellent organisational and administrative skills.
- Previous experience of building successful relationships with various stakeholders.
- Excellent analytical experience.
- A good team player, with a ‘’can do’’ attitude.
- Ability to pay close attention to detail, whilst working in a fast-paced environment.
- Excellent verbal and written communication skills.
- Capability to meet and exceed performance and productivity targets.
- Ability to turn ideas into practical solutions.
- Experience of working to a high level of detail and at pace to meet agreed deadlines.
- Willingness to learn and develop, adopting a positive and growth mindset.
- Strong focus on delivering an exceptional customer experience.
It’s a bonus if you have but not essential
- Experience of Business Banking.
- Good knowledge of our business products & services.
- Superb people skills, coaching and training experience at an operational level.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
