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Digital Support Engineer

Apply now Job no: 073569
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Digital Innovation

Business Unit: Digital & Innovation  
Salary range: £31,200 - £39,000 per annum DOE
Your life more Virgin starts here

Virgin Money is all about disrupting the status quo, taking on the challenges of the future, and saying goodbye to boring banking. We’re on the lookout for like-minded individuals and innovators like you to help push us forward. We’re also transforming how we work to give our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Up to five extra paid well-being days per year​
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness

Ability to work anywhere in the UK​ (where the role allows)

Customer Banking Services (CBS) sits within IT Operations and is responsible for supporting the bank’s Digital Banking Platform. Our team is responsible for deployments of project changes to iB platform and at the same time providing technical support, maintenance and improvement of underlying technical estate within all the environments involved in software delivery lifecycle. This is crucial to our organization’s strategy to be a fully digitized bank and to improve our customer experience thus contributing to our purpose of Making you happier about money.

This is a very exciting time to join given the continuous delivery of improvements on our Digital estate across tribes and squads which will enable us to deliver on our objective in being a truly agile bank.

This role in a nutshell…
⦁ Supporting our services through the proactive identification of risk and swift resolution of live issues while maintaining excellent customer service.
⦁ Defect/Incident/Problem investigation across all environments, validation and resolution within technical specialism(s). Contributing to resolution of all environmental issues.
⦁ Collaboration with other teams and escalating where necessary to the leads to ensure issues are resolved within agreed SLAs.
⦁ Deployment of code and data as per the playbook and plan.
⦁ Technical Validation of Build.
⦁ Input to review of playbooks to ensure that they are to a suitable standard, supporting resolution of initial defect/playbook issues from initial delivery through to deployment.
⦁ Participate in lessons learned, supporting implementation of improvements to mitigate further issues arising. 
⦁ Escalation of any risks/issues to CBS Management Team
⦁ Improving our delivery through innovation, continuous improvement and automation.
⦁ Working with project & technical teams to ensure our solutions meet the organisation’s operational and strategic needs.
⦁ Participation in team cross skilling to work towards goal of multi-skilled engineers across the team.
⦁ Stand in for another Support Engineer where required

To be successful for this role you’ll need to bring…
⦁ Exposure to the technical knowledge of the Testing, Environments, Implementation and App Support processes.
⦁ Exposure with Operational Platform and related technologies
⦁ Exposure of monitoring tools, frameworks and processes (AppDynamics, Dynatrace, Patrol etc.)
⦁ Exposure prioritising multiple activities in a rapidly changing environment
⦁ Experience in at least one of our key skills, UNIX, IM, WAS, Oracle, Pega, MQ, ESB, Openshift
⦁ A desire to learn new skills and continually build on these throughout your time in the team
⦁ Enthusiasm and drive to not only learn on the job by shadowing and working alongside other members of the team but also by self-study to continually grow your knowledge and understanding of Operational Platform and best practices 
⦁ A positive “can-do” attitude, desire to grow and learn alongside excellent interpersonal skills
⦁ Ability to work to challenging timescales and deliver to planned schedules
⦁ Evidence of ability to prioritise and carry out multiple activities in a rapidly changing environment
⦁ Good problem-solving skills
⦁ Use and interpretation of information/diagnostic tools 
⦁ Technical SME knowledge to internal/external teams of all environments
⦁ Knowledge of deploying applications both from installers and as individual components
We’d love you to have…
⦁ Scripting and automation skills
⦁ Any experience/knowledge in microservices architecture.
⦁ Experience working within large multi-platform environments.
⦁ Capability of facilitating groups of technical people
⦁ Experience in the Financial Services industry

We’d really like you to have the skills and experience listed in the “To be successful” section above. However, it's about getting the right person, so we have some flexibility in what we are looking for. The rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at

Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.


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Applications close: GMT Daylight Time

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