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Senior User Researcher

Apply now Job no: 688691
Work type: Fixed Term Full Time, Secondment
Location: UK
Categories: Brand & Marketing

Job Title:  Senior User Researcher
Business Unit: Brand & Marketing
Location: Gosforth/London, can be flexible 
Salary Range: Starting from £35,000 - £52,696 DOE
Contract Type: Fixed Term 6 months

Senior User Researcher

We’re are up to big things in Virgin Money. We have big ambitions and big plans to achieve them. Driven by our purpose we come to work every day for one reason - to make everyone happier about money. When we combine our purpose with the right people, the impact is powerful. Together we can take on challenges and crush them, we can achieve wild success. And we can have fun doing it.

So what’s missing?

We’re on the search for a talented Senior User Researcher to focus on creating empathy from user’s perspective by providing understanding of users’ needs through surfacing insights about users’ behaviours. You’ll influence and educate stakeholders and the wider team on the user centred design process and the merits of investing in user research and its impact on the user experience.

Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing digital products and services.

We’re looking for straight talkers, the smart disrupters and the people that ask ‘why not?’ We welcome insatiable curiosity and relentless optimism to support us in delivering requirements whilst also helping to shape the future of the function.  You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Details are critical to quality - the UX team iterate on complex interactions and flows - bringing stakeholders on the journey - ensuring customer needs are at the heart of decision making. Sound good? Read on…

Day to day you’ll be:

  • Working as part of a multi-disciplinary and diverse Design team to generate new and useful insight about user behavior from existing data and information gleaned from customer feedback and analytics.
  • Lead, plan, design and conduct research activities to meet the needs of business goals and research requirements.
  • Managing the end to end usability testing process from planning, recruitment through to delivery of insights to stakeholders.
  • Effectively communicate research findings and insights with team, senior stakeholders and directors so that they share a deep understanding of users’ needs and appreciate the design thinking process.
  • Creating a variety of outputs and deliverables from presentations, reports, and visualisations to advocate and communicate research findings.
  • Conducting service level evaluations in order to understand the end to end user journey across all touch points to innovate and inform design strategy.

What you’ll need:

  • You’ll have at least 5 years of exceptional work experience within user experience field and bring with you solid experience of UX / Design research delivery gained with in a consultancy, agency or in-house environment. 
  • You’ll be degree qualified in psychology, behavioural sciences, Human Factors, HCI/Computer Science or other related UX / UCD / Service design fields or equivalent practical experience.
  • Demonstrable experience of conducting a wide range of user research methods from ethnographic studies, stake holder interviews, running co-design workshops through to moderated and unmoderated usability testing sessions. 
  • Experience of analysing and leveraging quantitative data to inform design decisions and flag areas for further research.
  • Effective interpersonal, communication, negotiation and collaboration skills.
  • Experience with using the following tools and platforms Marvel, Invision, Axure, Sketch, Miro, Jira, Confluence, or similar as part of an agile team.
  • Knowledge of accessibility, with an eye for design and a flair for presenting research findings visually will be the icing on the cake.

If you’re as ambitious as we are, we’d love to hear from you.

Apply now!

If this sounds like a role for you, then please click the link below to apply.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong, and our recruitment process reflects this approach.

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Applications close: GMT Daylight Time

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