Business Unit: Technology Operations and Cyber Security
Salary Range: circa £40,000 per annum DOE + red-hot benefits

Don’t settle for dull. Live a life more Virgin.

Our Team
The Application Operations team provide expertise in supported batches and applications in Unix and Windows operating systems and the team also provide specialism in Oracle Cloud Infrastructure (OCI). The team support key services within the bank for Payments (including High Value Payments), Treasury, Finance, Anti-Money Laundering, Security & Data.

You'll be accountable for technical support and expertise within Technology Operations Platform as a Service and be accountable for forming and maintaining highly effective collaborative relationships with Project Managers, Service Introduction Managers, Incident Managers, Problem Managers and other Technical Specialists across Technology Operations.

What you’ll be doing

• Working on resolving incidents & work with team members across IT to reach a timely resolution.
• Showing technical expertise for the reduction of repeat incidents and resolutions to avoid reoccurrence.
• Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets.
• Supporting for the unit Technology Manager & Lead Engineers to raise, track and action any IT currency or resilience risks.
• Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
• Coaching & hands-on technical training for less experienced team members.
• Managing stakeholders effectively, ensuring that they are kept appropriately informed and consulted at all times.
• Ensuring that policies, procedures and standards are followed at all times and activities are within regulatory, legal, risk requirements.
• Supporting audit findings and payment attestation submissions.
• Providing technical advice and support for ongoing Disaster Recovery arrangements for IT.
• Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).

We need you to have

• Experience of working on some of our technologies like VMware, Websphere, MQ, TWS, Connect Direct, DataPower, DataStage, SAP Data Services (batch), Pega
• A good understanding of technology with a focus on applications, batch & cloud support across the full IT estate.
• Some experience of risk management for IT Currency & resilience risks.
• Knowledge and experience of ITIL service management framework with a focus on incident and change management.
• Excellent communication skills & able to communicate well both verbally and with writing skills to all stakeholders.
• In depth knowledge of Unix operating systems.
• A good awareness of the App Ops services supported within the bank.
• An ability to multi-task and demonstrate excellent organisation skills.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.